Rochelle Mullane

• Developed and implemented client relationships.
• Provided timely customer service support to resolve any issues quickly and efficiently.
• Attended conferences, meetings, seminars, or other venues as necessary.
• Attended networking events to build relationships with potential customers.
• Cultivated relationships with key decision makers through regular client visits and follow-up calls.
• Negotiated contracts with clients to ensure profitable outcomes for the company & clients
• Managed accounts by providing ongoing technical support after the sale was completed.
• Maintained updated knowledge of changing industry, standards and trends related to accounts.
• Prepared sales presentations or proposals to explain product specifications or applications.
• Increased profitability within accounts by cross-selling additional products.
• Used verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified customer needs by asking questions and advising on best solutions.
• Listened to customer needs to identify and recommend best products and services.
• Produced documents, finalised deals and filed records.

As per my role at PSC Griffiths Goodall Insurance Brokers

• Created and distributed documents.
• Answered incoming calls in a professional manner.
• Provided administrative support to management team.
• Performed data entry tasks accurately within specified timeframes.
• Assisted with the preparation of reports, presentations.
• Organised and maintained files, including electronic records.
• Daily banking and mail