Rochelle Petrie
Sydney
Summary
Confident and well-presented, my aviation experience has honed my communication and problem-solving skills. I am dedicated to helping others and constantly pursuing personal growth. A goal-driven team player, I excel in collaborative environments and am adept at multitasking for efficient independent work. Strong organizational skills are essential to navigate my day successfully. With considerable personal growth, I now feel self-assured in exploring new settings and utilizing my skills to discover new opportunities.
Overview
8
8
years of professional experience
Work History
International Flight Attendant
Qantas Airlines
05.2023 - Current
- Responsible for the safety of my passengers while providing exceptional service and making them feel comfortable even though they are far away from home
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Resolved passenger conflicts and medical emergencies during flights.
Flight Attendant
Jetconnect Short Haul
09.2018 - 05.2023
- Responsible for the safety of my passengers while providing exceptional service and making them feel comfortable even though they are far away from home.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Resolved passenger conflicts and medical emergencies during flights.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Waitress & Barista
Vines Village Cafe
04.2018 - 09.2018
- Responsible for various front-of-house and day-to-day operations that are influential towards upholding Vine Village Cafe’s delightful, welcoming customer experience
- Attentively engaged with customers and co-workers to provide excellent customer service skills
- This often involved multi-tasking between multiple dynamic roles to fulfill customers needs
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Cranford Ale House
09.2017 - 03.2018
- Communicated and served a broad range of diverse customers who required individualised hospitality service to provide a safe and enjoyable dining experience for our customers
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Clubs of Marlborough
08.2016 - 09.2017
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Cert - Tourism, Travel and Airline Industry
NZ School of Tourism
07.2016
Skills
- Attentive Listener
- Assertive
- Patience and empathy
- Observant
- First aid
- Flexible
- Efficient multi-tasker
- Respectful
Qualifications
- NZ School of Tourism, Cert in Tourism, Travel and Airline Industry, 02/01/16, 07/01/16, Learned about general aviation theory and received practical hands-on training to build confidence and independence within a professional environment.
- First Aid Level 2, Strengthening the skills and confidence to handle major injuries, multiple casualties, and more scene-specific and emergency first aid.
Timeline
International Flight Attendant
Qantas Airlines
05.2023 - Current
Flight Attendant
Jetconnect Short Haul
09.2018 - 05.2023
Waitress & Barista
Vines Village Cafe
04.2018 - 09.2018
Waitress
Cranford Ale House
09.2017 - 03.2018
Waitress
Clubs of Marlborough
08.2016 - 09.2017
Cert - Tourism, Travel and Airline Industry
NZ School of Tourism
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