Rochelle Buchanan
Taree,NSW
Summary
Driven professional with a proven track record at Michel's Patisserie, excelling in customer service and kitchen equipment operation. Demonstrated ability to enhance customer satisfaction and maintain high cleanliness standards. Skilled in cake decorating and fostering team collaboration, achieving significant improvements in bakery efficiency and product quality.
Overview
8
8
years of professional experience
Work History
Bakery
Michel's Patisserie
02.2010 - 04.2011
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Operated cash registers and processed payments accurately.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
Aged Care Worker
Elama Place
02.2008 - 10.2009
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Maintained frequent supervision of residents unable to call for assistance.
Retail Worker
Warehouse Bargen
03.2003 - 11.2007
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Education
Associate of Arts - Aboriginal Art
Tafe Taree
Taree, NSW01.2021
Associate of Arts - Aboriginal Art And Crafts
TAFE NSW
Taree, NSW02.2015
No Degree - High School
Taree High School
Taree, NSW03.2000
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Food Safety
- Cleanliness standards
- Kitchen Safety
- Kitchen Equipment Operation
- Cake Decorating
Timeline
Bakery
Michel's Patisserie
02.2010 - 04.2011
Aged Care Worker
Elama Place
02.2008 - 10.2009
Retail Worker
Warehouse Bargen
03.2003 - 11.2007
Associate of Arts - Aboriginal Art
Tafe Taree
Associate of Arts - Aboriginal Art And Crafts
TAFE NSW
No Degree - High School
Taree High School
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