Rochelle Sideris
WOODVILLE SOUTH,SA
Summary
With over 6 years of experience in program delivery across Charles Sturt's 5 libraries, I offer a proven track record of organizational skills and dependability. I excel in managing multiple priorities with a positive attitude and am willing to take on extra responsibilities to achieve team objectives. Thriving in roles that present professional challenges, I leverage strong interpersonal, time management, and problem-solving skills. My extensive background in office administration ensures a high standard of delivery, characterized by excellent attention to detail, ability to thrive under pressure, and adeptness at navigating new challenges.
Overview
38
38
years of professional experience
Work History
Literacy & Learning Officer
City of Charles Sturt
Woodville, Australia
07.2017 - Current
- Strongly dedicated to customer service with a fervent commitment to community engagement.
- Consistently demonstrates behaviours that align with organizational values.
- Proficient in implementing community development strategies to address local needs.
- Adaptable and responsive to evolving community dynamics and operational requirements.
- Committed to cultivating a culture of innovation and continuous improvement in service delivery.
- Skilled in utilizing library and corporate technologies, including online resources, Microsoft Office Suite, and electronic document management systems.
- Experienced in corporate technology applications such as electronic document management, finance, customer requests, event booking, facility management, and intranet usage.
- Ability in prioritizing health and wellbeing, ensuring adherence to the Work Health & Safety Act 2012 and Council's Work Health & Safety Management Systems.
- Proactive in identifying, reporting, and mitigating workplace hazards, demonstrating accountability for risk management in daily tasks and projects.
- Ability to integrate the City of Charles Sturt’s Community Development Framework into daily practices to support the delivery of key initiatives aligned with the Community Connections Portfolio.
- Collaborating with the Community Connections Portfolio to incorporate a Community Development Framework into the planning and execution of innovative and adaptive programs and activities.
- Promoting awareness and understanding of programs, events, and activities within the Community Connections team.
- Provide supervision and guidance to volunteers and individuals on work experience placements within the Community Connections program.
Libary Infomation Officer
City of Charles Sturt
, South Australia
07.2004 - 07.2017
- Deliver high quality information to reference enquiries and general community information
- Assist customers in use of library technology services and products
- Assist with facility maintenance activities and room bookings.
- Proficient understanding of One Card Consortium and Library Management Systems (LMS) and sound capability in Workflows and Enterprise. Delivering high quality information to reference enquiries, readers advisory support, general community information and Council information. Assist customers in use of all library technology services and products including Enterprise, Self service technologies, wireless access, internet PC's, online bookings, printing and photocopying, e-books, e-magazines and services off ered via the Digital Hub. Banking & Cash handling procedures in accordance with Council procedures. Banking & Cash handling procedures in accordance with Council procedures. One Card consortium support activities including pick lists, clean holds, missing in transit, etc Assist patrons in accessing collections and resources atlocal level and in One Card Consortium environment. Assist with facility maintenance activities and room bookings
- One Card Consortium and Library Management Systems (LMS) and sound capability in Workflows and Enterprise.
Medicare Customer Service Representative
Health Insurance Commission
Port Pirie
01.1998 - 01.2000
- Implemented and developed customer service training processes
- Collaborated with staff members to enhance customer service experience
- Proficient in cash handling and receipting skills.
- Met required service and quality standards every review period with 100% accuracy.
- Quality control was done randomly every day on work batches.
- Ensure customer satisfaction goals were consistently met- target of processing over 400 claims per 4 hour shift, 800 claims for 7.5hr day.
- Reduce resolution time and improve customer service rates.
- Proficient in work practices and expectations.
- Ability to retrieve information from a variety of sources.
Gaming Manager
Central Hotel and Portside Tavern
Port Pirie, Australia
11.1994 - 01.1997
- Responded to customer concerns and assigned training courses
- Established customer check cashing privileges and authorized credit limits
- Led orientation and training for new employees
- Coordinated staff schedules and breaks
- Oversaw expenses and budget estimates.
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service. • Assigned training courses and oversaw performance monitoring to guide employees through career development. • Established customer check cashing privileges, authorized appropriate credit limits and arranged reservations. • Encouraged development of leadership skills among supervisors to foster employee morale. Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.• Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities. • Drove habits of consistent, succinct communication between team members and from supervisors to floor employees. • Interviewed, hired and trained new gambling floor workers. Coordinated staff schedules, rotations and breaks. • Addressed customer behaviour or complaints head-on to maintain smooth and professional operations. • Responsible for X-Lotto installation, training and operational management • Paid winnings and Jackpots. Coordinated promotions, restocking prize cabinet. • Oversaw expenses, budget estimates and accounts for Central Hotel and Portside Tavern per year operation
Mayoral Assistant
Corporation Of The City Of Port Pirie
01.1991 - 12.1994
- Organized logistics and materials for meetings
- Screened calls and directed to appropriate party
- Managed mail and correspondence
- Streamlined operations and prioritized tasks
- Handled logistics and travel arrangements for meetings and events.
Clerical Assistant
Corporation Of The City Of Port Pirie
Port Pirie, Australia
03.1986 - 12.1994
- Worked in various departments of the council
- Delivered clerical support and produced high-quality documents
- Mentored and trained new staff members
- Sorted and distributed office mail
- Executed record filing system
- Supervised and trained interns.
Education
St Marks College
Port Pirie, SA01-1985
Skills
- Attention to Detail
- Excellent interpersonal and communication skills
- Collaborator
- Customer centric
- Highly organized
- Cultural Awareness
- Time Management
- Strong problem-solving abilities
- Adaptability to changing environments
- Proactive approach to tasks and projects
- Creative thinking and innovation
- Multitasking capabilities
Accomplishments
- Completed Year 12 - St Marks College Port Pirie
- Grant Writing Course
- Disability and Inclusion Training
- First Aid Certificate
- Drivers Licence
- Risk Assessment
Hobbies and Interests
- Travel
- Reading
- Walking
- Mindfulness
- Meditation
Timeline
Literacy & Learning Officer
City of Charles Sturt
07.2017 - Current
Libary Infomation Officer
City of Charles Sturt
07.2004 - 07.2017
Medicare Customer Service Representative
Health Insurance Commission
01.1998 - 01.2000
Gaming Manager
Central Hotel and Portside Tavern
11.1994 - 01.1997
Mayoral Assistant
Corporation Of The City Of Port Pirie
01.1991 - 12.1994
Clerical Assistant
Corporation Of The City Of Port Pirie
03.1986 - 12.1994
St Marks College
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