Rochelle Smiler
Derrimut,VIC
Summary
Dynamic Office Clerk with proven expertise at Coles Distribution Centre, excelling in data management and clerical support. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed team player who maintains confidentiality and boosts productivity by implementing efficient office practices. Proficient in WMS systems/Excel and dedicated to delivering quality results.
Overview
14
14
years of professional experience
Work History
Office Clerk
Coles Distribution Centre
04.2011 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Administrative support
- Word processing
- Professional and mature
- Database entry
- Office management
- Inbound calls
- Clerical support
- Valid Driver's license
- Dedicated team player
- Strong problem solver
- Positive attitude
- Prioritizing work
- Excel spreadsheets
- Complex Problem-solving
Timeline
Office Clerk
Coles Distribution Centre
04.2011 - Current
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