Rochelle Genevieve Lardizabal Col-long
Bayswater,Australia
Summary
Administrative professional with strong background in optimizing front office functions and ensuring exceptional client experiences. Proven ability to manage appointments, coordinate office activities, and support team efficiency. Focused on collaborative teamwork and achieving operational excellence with responsive adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
Sales Administrator
AHIC Australia
09.2023 - Current
- Accurately process customer orders, verify details, and release orders to the warehouse for picking and packing, ensuring timely and correct fulfillment
- Process customer orders accurately, confirm details, and forward orders to the warehouse for picking and packing, ensuring prompt and accurate fulfillment
- Answer business development managers as well as customers queries on delivery updates and availability of stocks in the various states in Australia Respond to inquiries from business development managers and customers regarding delivery updates and stock availability across various states in Australia
- Make sure enough stocks are available in the warehouses used by the various states by doing stock transfers from one warehouse to another by coordinating with the stakeholders of the company
- Manage order pick-up and delivery by monitoring orders online, ensuring transparent communications throughout to ensure customers receive their orders in a timely manner
Admin and Receptionist
Anglicare NT
06.2020 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided professional and welcoming front of office and telephone reception services to clients, visitors, staff, service providers, and general public
- Maintained up to date understanding of Anglicare NT programs and services in order to provide accurate initial information to people seeking assistance
- Transferred enquiries for services to appropriate staff according to specific service agreements or regional locations
- Maintained the presentation / tidiness and overall amenity of reception, kitchen, and site meeting rooms
- Receipted and distributed incoming mail and organised logistics for internal mail and stock being transferred across sites
- Liaised with Head Office Receptionist to ensure Ludmilla Community Services Hub internal telephone log is kept up to date with staff changes
- Ensured Staff In/Out Board is kept up to date
- Maintained site based (Ludmilla) Financial, Fleet and Facilities Processes (As WHS Representative for the site)
- Completed required purchase orders and credit card reconciliations including cost coding and matching invoices- ensuring necessary approvals in line with delegations
- Ensured that the procedures for reporting and addressing WHS risks are adhered to and carrying out the Duress Alarm Testing quarterly in conjunction with the WH&S Senior Officer
- Coordinated vehicle bookings and issuing and receiving of vehicle keys to staff
- Fulfil the site liaison role with the Fleet & Facilities Coordinator over vehicles
- Coordinated internal and external meeting room bookings, room preparations, and arranging replacement of basic repairs, maintenance and equipment to be replaced
- Fulfil the site liaison with the Site Manager and Fleet & Facilities Coordinator over facilities
- Issued and recorded of temporary and permanent staff fobs
- Fulfil the site liaison with the Fleet & Facilities Coordinator over Site fobs
- Provided High Level Administrative Assistance
- Purchased goods and services in line with the delegations and management requests, manage office stationery and supplies and maintain associated internal storage areas
- Assisted Managers with timely audits of Fire Safety Systems, Electrical Equipment, and Tag & Testing, testing of Emergency Response procedures and WHS and Quality site inspections
- Organised/ Assisted with site events and staff meetings
- Undertaking preparations, book venues, organised catering, organised gifts and any other tasks as requested
- Undertook meeting preparation, book venues, organise catering, prepare agendas/papers and take effective minutes for the WH&S Committee
- Assisted new staff with ICT and fulfil site liaison with the ICT Officer and contracted IT Provider
- Conducted Work Site Orientation for new staff and refreshers for existing staff on administrative and communication systems, briefing on facilities/ equipment procedures and WHS considerations
Administrative Coordinator
Power Water Australia
02.2020 - 03.2020
- Provided executive level administrative and secretarial services to support the CFO and the Office of the CFO team, including scheduling of appointments and direct/fulfil requests for advice and drafting correspondence/documentation in a professional and timely manner
- Monitored incoming and outgoing correspondence/emails using the document management software, distribution to relevant personnel for action and following up as required
- Provided secretariat support in relation to meetings and conferences including agenda and minute preparation, meeting support and venue arrangements as required, including maintenance of the Office of the CFO intranet site and coordination of travel arrangements
- Prepared and quality-controlled correspondence and reports, including providing advice and assistance to agency staff in the preparation of all types of documentation ensuring corporate standards are met
Senior Coordinator and People Engagement Planner
Development Bank of Singapore
09.2014 - 05.2019
- Conceptualized events based on program strategy and objectives; developed, prepared, and lead the conference program to deliver objectives;
- Arranged series of meetings between stakeholders and speakers pre-event; Organized travel for overseas speakers; Did negotiation of the type and costs of services to be provided by the suppliers
- Oversaw budget management for each of the events/conference handled and ensures it adheres with the program accounting/financial framework
- Responded to inquiries from speakers and attendees prior to the event or conference; Promoted attendance of events via strategic marketing blurbs and managed RSVPs
- Developed and updated contact database invitation for invitees (via MS Excel and Eventbrite)
- Addressed special requests from both speakers and attendees (eg event support, speakers needs, food restrictions)
- Arranged for catering and outsourced equipment if need arises
- Oversaw participant registration and supervised work by contractors/caterers; Coordinated venue availability, events/conference facilities, signage, and other logistics pre and post event; Oversaw proper setup of event venue (including multiple venues, where necessary); Liaised with partners, stakeholders and speakers to ensure impartial allocation of resources and responsibilities
- Emceed the event only when needed; followed-up and reported on the number of participants and collating feedback forms as well as summarising outcomes of the event (via Qlikview) as well as report website traffic (via Google Analytics)
- Advised and developed proposals for follow-up events; Wrote articles post-event published on internal company website as well as external websites for marketing purposes
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for department employees.
- Completed bi-weekly payroll for the department's employees.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Analsyed event costs to identify areas of improvement and cost savings.
- Oversaw event registration process by collecting and tracking attendee information.
- Entered data, generated reports, and produced tracking documents.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Led integration of green technology into new development projects, promoting sustainability and innovation in planning practices.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Monitored and controlled event expenditures to meet budgets.
Department Coordinator
Development Bank of Singapore
09.2014 - 05.2017
- Developed and implemented employee contests and programs to achieve desired engagement for the department
- Created a fun work environment and positive culture that reinforces the company core values and performance driven mentality; Coordinated events and projects associated with our cultural development to promote our business and people;
- Communicated and reinforces the company's culture to ensure a high level of employee engagement via eDMs;
- Participated in developing a comprehensive communications strategy for all initiatives; assists in-depth data analysis and interpretation of employee engagement surveys such as the Gallup Q12 survey; leverages internal communication vehicles to ensure employee awareness, understanding and participation in programs and process improvement related to increasing engagement and building a best place to work
People and Services Executive
Development Bank of Singapore
08.2010 - 09.2014
- Drove the Consumer Banking Operations (CB Ops) people strategy through attracting, developing & retaining staff
- Initiated, planned, lead, and executed events/ activities that drove people engagement;
- Coordinated and reported month-on-month training & development plan to achieve mandatory training days (per year)
- Coordinated human resource needs of the CB Ops (liaising with work force agencies to source contract and temporary staff, facilitate resignation procedures)
Education
Bachelor of Arts - International Studies
Miriam College Foundation
Skills
- Well organised
- Customer Service
- Good Communication Skills
- Attention to detail
- Time management
- Trainable
- Adaptable
- Telephone manner
- Report generation
- Proficient in Microsoft and Office 365 Suite
- Goal setting
- Stock management
- Problem-solving abilities
- Office management
- Document management
- Mail handling
- Telephone reception
- Excellent communication
- Scheduling and planning
- Meeting coordination
References
Available upon request
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working
Interests
- Documenting and sharing travel experiences
- I like working with my hands and fixing things
- Music
- Video Gaming
- Fundraising Events
- Watching Movies and TV Shows
Timeline
Sales Administrator
AHIC Australia
09.2023 - Current
Admin and Receptionist
Anglicare NT
06.2020 - 08.2023
Administrative Coordinator
Power Water Australia
02.2020 - 03.2020
Senior Coordinator and People Engagement Planner
Development Bank of Singapore
09.2014 - 05.2019
Department Coordinator
Development Bank of Singapore
09.2014 - 05.2017
People and Services Executive
Development Bank of Singapore
08.2010 - 09.2014
Bachelor of Arts - International Studies
Miriam College Foundation
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