Rocio Riquelme

Enthusiastic and dedicated Recruitment Specialist with a strong background in talent sourcing, screening, and onboarding for the hospitality industry. Proven ability to identify and attract qualified waitstaff to meet client needs. Excellent communication and interpersonal skills, complemented by analytical thinking and a proactive approach to recruitment.

• Proactively source qualified waitstaff candidates through job boards, social media, and networking events.
• Conduct initial screenings, interviews, and assessments to evaluate candidates' skills and suitability for various hospitality roles.
• Create and manage job advertisements on recruitment platforms to attract quality applicants.
• Maintain a pool of qualified waitstaff and ensure regular communication with potential hires.
• Collaborate with clients to understand their staffing needs and manage expectations throughout the recruitment process.
• Assist in the onboarding process for new hires, ensuring completion of all necessary documentation and training.
• Ensure compliance with legal requirements, including visa checks and certifications.
• Track recruitment metrics and provide regular reports on hiring progress and trends to management.

• Lead and manage the waitstaff team during luxury events, ensuring smooth operations and excellent service delivery.
• Assign roles, delegate tasks, and manage schedules to optimize team performance during high-profile events.
• Ensure food and beverage service meets luxury standards, with a focus on presentation and guest interaction.
• Provide on-the-job training and mentorship to waitstaff, promoting skill development and service consistency.
• Act as the primary point of contact for event hosts, addressing special requests and ensuring a seamless guest experience.
• Handle issues that arise during events with professionalism and efficiency.
• Ensure compliance with health and safety regulations, including hygiene standards and food handling procedures.
• Provide post-event feedback to management regarding performance and areas for improvement.

• Deliver personalized, high-touch customer service to create an exceptional shopping experience in the boutique.
• Assist clients with product selection and provide tailored recommendations to maximize sales based on customer preferences.
• Maintain comprehensive knowledge of luxury jewellery, watches, and accessories, including craftsmanship and brand heritage.