Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Referee Contact Details
Timeline
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Rochelle Shannon

Wallabadah,NSW

Summary

Always strive to be punctual, reliable and complete the tasks delegated. Quick learner and possess the ability to work well in groups as a colleague or leader. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills, ready to help achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior International Health Specialist

CBHS Corporate (International)
06.2023 - Current
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Enhanced claim processing efficiency by implementing new software and streamlining procedures.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.


International Health Specialist

CBHS Corporate (International)
10.2021 - 05.2023
  • Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
  • Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
  • Enhanced team productivity by consistently meeting performance metrics and setting a positive example for peers.
  • Streamlined communication with customers by accurately documenting call details and updating records in the database.
  • Collaborated with team members to resolve complex customer issues, ensuring a satisfactory outcome.

Health Administrator

CBHS Corporate (International)
04.2019 - 10.2021
  • In my present role, my duties include activating memberships; reporting of calls, emails and the status of memberships; Creating Excel Masterfile's; following up with members; auditing visas, and liasing with members in arrears.

Customer Service Attendant

Blacktown Workers Club
07.2017 - 04.2019
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • My role included TAB operation, gaming attendant duties, general housekeeping, and Inventory and stock-filling
  • Elevated guest experience with personalized cocktail recommendations based on their preferences.
  • Collaborated with team members to improve overall customer service standards within the company.
  • Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.


Crew Trainer

McDonald's Australia
12.2012 - 11.2015
  • My role included customer service, cashiering, barista duties, food preparation, Inventory and stock filling, general housekeeping and planned maintenance.
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Education

High School Diploma -

Wyndham College
Quakers Hill, NSW
01.2015

Skills

  • Data Entry
  • Cash Handling
  • Call Control
  • Complaint Resolution
  • Problem-Solving Skills
  • Time Management
  • Attention to Detail
  • Teamwork Abilities
  • Microsoft Office

Hobbies

I enjoy playing, coaching and umpiring netball at a high level. I am currently the coaches and umpire convenor for St Andrews Netball Club.

Coaching children to grow and develop knowing i made a difference in their lives, brings me joy and happiness.

I love travel, my goal is to travel Australia one day.


Certification

  • First Aid Certificate
  • TAB Operating Certificate
  • RSA and RCG Certified
  • Driver's License
  • Certificate II and III in Hospitality
  • Year 12 Graduate

Referee Contact Details

Available upon request

Timeline

Senior International Health Specialist

CBHS Corporate (International)
06.2023 - Current

International Health Specialist

CBHS Corporate (International)
10.2021 - 05.2023

Health Administrator

CBHS Corporate (International)
04.2019 - 10.2021

Customer Service Attendant

Blacktown Workers Club
07.2017 - 04.2019

Crew Trainer

McDonald's Australia
12.2012 - 11.2015

High School Diploma -

Wyndham College

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Rochelle Shannon