Rocky Thalong
Summary
Confident, customer-focused, visionary-thinking Multi-site Sales Manager with over eight years of industry experience and an appreciation of creative arts. Multifaceted in cultivating relationships, maximising client engagement and interpersonal skills,
Overview
8
8
years of professional experience
Work History
Multi Site Retail Manager
Aquila Italian Footwear
04.2020 - 09.2023
- Managing sales and performance of both boutique store and Myer Concession at Bondi Junction
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
Store Manager
Aquila Italian Footwear
05.2018 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
2IC Manager
Aquila Italian Footwear
07.2017 - 05.2018
- Monitored sales floor, greeted customers and helped with product questions, selections, and purchases.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Full Time and Part Time Sales Associate
Aquila Italian Footwear
09.2015 - 07.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on company leads.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - English Literature And Media Communications
University of New South Wales
Sydney, NSW10.2017
Advanced Diploma - Journalism
Macleay College
Sydney, NSW12.2011
Skills
- Sales Team Training, Coaching and Mentoring
- Customer Service and Engagement
- Promotional Planning
- Sales Metrics Analysis (KPI)
- Visual Merchandising
- Marketing Strategies
- Sales Strategy Implementation and Development
- Customer Service
- Interpersonal skills
- Sales expertise
- Revenue Forecasting
- Brand Awareness
Referee
Provided upon request
Timeline
Multi Site Retail Manager
Aquila Italian Footwear
04.2020 - 09.2023
Store Manager
Aquila Italian Footwear
05.2018 - 04.2020
2IC Manager
Aquila Italian Footwear
07.2017 - 05.2018
Full Time and Part Time Sales Associate
Aquila Italian Footwear
09.2015 - 07.2017
Bachelor of Arts - English Literature And Media Communications
University of New South Wales
Advanced Diploma - Journalism
Macleay College
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