Rocky Tlonan
Karama,N.T
Summary
Results-oriented professional with extensive experience in operational processes and team collaboration. Demonstrated success in enhancing customer service and quality control standards, contributing to improved organizational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Decant Team Member
Kmart
Casuarina, NT
09.2024 - 01.2025
- Assisted in decanting processes adhering to safety and quality standards.
- Operated equipment for transferring materials between containers efficiently.
- Maintained cleanliness of work area to ensure a safe environment.
- Collaborated with team members to meet daily production goals effectively.
- Conducted routine inspections of materials for quality control purposes.
- Communicated with supervisors regarding workflow and equipment issues promptly.
- Maintained cleanliness of store area, including sweeping floors and wiping down counters.
- Assisted customers with carrying items out of the store if requested.
- Participated in promotional activities such as setting up displays or creating flyers advertising upcoming specials or promotions.
- Obtained, moved and sorted products and materials.
- Accomplished production goals by working with speed and accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Measured, weighed and counted products and materials.
- Unpacked, verified and recorded incoming merchandise or material.
- Staged loaded pallets with hand truck for fork truck pick-up.
Team Leader
Dominos
Karama, N.T
11.2022 - 11.2024
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on customer service and food safety standards.
- Managed inventory levels and placed orders for necessary supplies.
- Resolved customer complaints promptly to maintain satisfaction.
- Monitored service quality to uphold brand standards in operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained positive working relationship with fellow staff and management.
- Offered training and support to keep team members motivated and working toward objectives.
Education
O'oloughlin Catholic College
DarwinSkills
- Customer service
- Team leadership
- Inventory management
- Quality control
- Attention to detail
- Heavy lifting
- Teamwork and collaboration
- Clear communication
- Critical thinking
- Multitasking
- Willingness to learn
- Goal setting
- Task prioritization
- Reliability
- Relationship building
- Effective communication
- Time management
- Equipment operation
- Visual merchandising
- Waste reduction
- Customer relations
- Hand tool use
- Continuous improvement
- Hand-eye coordination
- Product packaging
- Shipping guidelines
- Tagging proficiency
- Space utilization
- Quality assurance
- Basic mathematics
- Inventory tracking
- Physical stamina
- Teamwork
- Problem-solving abilities
Certification
- Responsible Service of Alcohol (RSA)- Issued on 23 April 2025
Affiliations
- Fitness, gym
- Gaming
- Music
- Sports
References
References available upon request.
Timeline
Decant Team Member
Kmart
09.2024 - 01.2025
Team Leader
Dominos
11.2022 - 11.2024
O'oloughlin Catholic College
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