Rod Aleman
Melbourne,VIC
Summary
A dedicated Retail Sales Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am punctual , flexible and always strive to give customers a positive memorable experience
Overview
5
5
years of professional experience
Work History
Store Manager
Politix ( Countryroadgroup )
09.2021 - 03.2024
- Was awarded Politix 'Craftsman award' in recognition for making sure that all customer had a positive memorable retail experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Trained and guided team members to maintain high productivity and performance metrics.
- Approved regular payroll submissions for employees.
Store Manager
Politix ( Countryroadgroup )
02.2021 - 09.2021
- Help implement new guidelines on Online procedures at store level .Uni Hill was the"test run" before national roll out .
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Politix ( Countryroadgroup )
01.2019 - 02.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Skills
- Customer Service
- Training and mentoring
- Friendly and Positive
- Staff training/development
- Sales Coaching
- Retail Merchandise Quality Standards
- Customer Relations
- Shift Scheduling
Timeline
Store Manager
Politix ( Countryroadgroup )
09.2021 - 03.2024
Store Manager
Politix ( Countryroadgroup )
02.2021 - 09.2021
Store Manager
Politix ( Countryroadgroup )
01.2019 - 02.2021
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