Rod Badenhop
Berwick,Vic
Summary
Experienced Operations and Transport Manager with extensive experience in transport and logistics, excelling in customer service retention and staff management. Proven track record in implementing effective policies and utilizing transport allocation programs to enhance service reliability. Holds MR truck and LF forklift licenses, driving operational success and fostering team growth.
Overview
20
20
years of professional experience
Work History
Operations Manager
Safe And Sound Storage And Removals
08.2023 - 10.2024
- Company Overview: Safe And Sound Storage And Removals is a family owned and operated storage and removals service company that services business and customers with local, country and interstate removals and storage services
- Daily allocations of crew and truck for removals work around Melbourne and Country Victoria
- Sales calls to quote and book new bookings
- Implementing new policies and procedures and new CRM software
- Account management chasing overdue invoices
- Staff Management
- Budgeting
- Customer Service
- Safe And Sound Storage And Removals is a family owned and operated storage and removals service company that services business and customers with local, country and interstate removals and storage services
Transport manager
Toyota Material Handling Australia (Toyota Forklifts)
10.2017 - 06.2023
- Company Overview: Toyota Material Handling is an international asset listed company that manufacturers sells and rents material handling equipment (forklifts) across Australia and internationally
- Reporting to state Operations Manager
- Arrange the delivery of forklifts in local country and interstate customers
- Arrange the transfer of units between branches
- Assess and approve all invoices relating to transport costs
- Communicating and organizing outside carriers
- Managing staff roles and duties
- Maintaining cleanliness and tidiness of yard
- Toyota Material Handling is an international asset listed company that manufacturers sells and rents material handling equipment (forklifts) across Australia and internationally
Business Owner
Kangaroo Couriers / Not A Problem Removals
07.2004 - 10.2017
- Company Overview: Kangaroo Couriers was already an established business, but the name was changed as the type of business changed from a 24-hour 7 day a week business to a standard transport company
- As a local, country and interstate courier and taxi truck company and removals company delivering goods ranging from general freight (including chilled and frozen) through to B Double vehicles as well as organizing furniture removals for domestic and commercial clients
- Owning a small courier, taxi truck and Removals company
- Sourcing new customers to build business
- Retention of existing customers increasing service to them
- Setting up new dispatch systems and accounting systems
- Employing staff and drivers
- Training all staff in various rolls
- Accounts payments and reconciliation
- Business growth
- Kangaroo Couriers was already an established business, but the name was changed as the type of business changed from a 24-hour 7 day a week business to a standard transport company
- As a local, country and interstate courier and taxi truck company and removals company delivering goods ranging from general freight (including chilled and frozen) through to B Double vehicles as well as organizing furniture removals for domestic and commercial clients
Skills
- Management
- Customer Sourcing and retention
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Hub Spot
- Ontime 360
- Moverbase
- MR truck license
- LF forklift license
- Car license
Career Overview
With over 35 years of experience in all areas of transport, logistics and removals I have experience in implementing changes in business procedures, staff management, and business systems all with the goal of delivering on time in full at minimal cost to the business and keeping the end goal at front of mind at all times of increasing profit.
Timeline
Operations Manager
Safe And Sound Storage And Removals
08.2023 - 10.2024
Transport manager
Toyota Material Handling Australia (Toyota Forklifts)
10.2017 - 06.2023
Business Owner
Kangaroo Couriers / Not A Problem Removals
07.2004 - 10.2017
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