Sisca Susanti Hansen
Palm Cove, Cairns,QLD
Overview
29
29
years of professional experience
Work History
Waitress, Bartender, Supervisor
Bayleaf Balinese Restaurant
Cairns, Queensland
01.2015 - 06.2026
- Supervised waitstaff to uphold high service standards and enhance guest satisfaction.
- Trained new employees on restaurant procedures and customer service techniques.
- Coordinated table assignments to improve workflow and seating efficiency.
- Mixed cocktails and beverages according to established recipes.
- Maintained cleanliness of bar area and equipment.
- Greeted customers, delivering exceptional service throughout their dining experience.
- Managed cash drawer at end of each shift, ensuring accuracy of funds.
- Monitored guests' alcohol consumption to prevent over-intoxication or underage drinking.
waitress, Bartender, Supervisor
Hyatt Regency Bandung
Bandung, West Java, Indonesia
01.2000 - 01.2009
- Delivered excellent customer service in fast-paced dining environment.
- Managed table settings and maintained cleanliness throughout restaurant.
- Assisted guests with menu selections and provided food recommendations.
- Processed cash transactions efficiently while maintaining accuracy in payments.
- Trained new staff on service protocols and restaurant standards.
- Took orders for food and drinks, ensuring timely delivery to guests.
- Greeted customers, answered inquiries, and recommended specials to enhance sales.
- Collaborated with wait staff during peak hours to optimize service efficiency.
waitress
Patra-jasa Hotel Bali
Tuban, Bali
07.1997 - 12.1997
- Provided excellent customer service in a fast-paced hotel dining environment.
- Assisted in menu planning and daily specials for diverse clientele.
Education
Bachelor of Hospitality Management - Food And Beverage Management
National Hotel Institute
Bandung, West Java, Indonesia01-2000
Skills
- Tableside service and food handling
- Accurate payment processing
- Verbal and written communication
- Dining room preparation
- Guest relations management
- Order taking and point of sale operations
- Team leadership and scheduling
- Service training and teamwork
- Self-motivation
Timeline
Waitress, Bartender, Supervisor
Bayleaf Balinese Restaurant
01.2015 - 06.2026
waitress, Bartender, Supervisor
Hyatt Regency Bandung
01.2000 - 01.2009
waitress
Patra-jasa Hotel Bali
07.1997 - 12.1997
Bachelor of Hospitality Management - Food And Beverage Management
National Hotel Institute