Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Rod Leonard

Berserker,Queensland

Summary

Highly effective at taking control and direction from superiors as well as mentoring staff members. Believes that willingness to learn and emphasis on teamwork are essential qualities of a successful business. Focused on maintaining strong relationships with customers, coworkers and the community.

Overview

30
30
years of professional experience
1
1
Certification

Work History

General Duties

Queensland Police Service
Rockhampton, QLD
05.2023 - Current
  • Ensured compliance with applicable laws
  • Responded to emergency calls for service and provided assistance as needed.
  • Prepared detailed reports on incidents and arrests made.
  • Enforced traffic regulations following departmental procedures
  • Delivered emergency care for physical injuries
  • Documented facts for legal records
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.

Venue Manager

Heritage Hotel / Zodiac Nightlcub
Rockhampton, Queensland
04.2016 - 05.2023
  • Managed day-to-day operations of the venue.
  • Maintained adherence to local health regulations and liquor laws.
  • Established service standards while monitoring performance against those standards in order to maximize customer experience.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Created budgets for each event based on estimated costs of food, beverages, staffing.
  • Training, hiring, reporting, marketing, promotions, maintenance, functions, events, cleaning, all kitchen aspects.

Promotions Manager

Amaroo Hotel
Dubbo, NSW
11.2012 - 04.2016
  • Developed and implemented marketing plans for promotional campaigns.
  • Organized promotional materials, such as flyers and posters.rs.
  • Maintain budgets with events and advertising.
  • Event planning.
  • Manage all social media.
  • Extensive use of Photoshop and Adobe products.

Bar Assistant

Castlereagh Hotel
Dubbo, NSW
01.2010 - 11.2012
  • Day-to-day operations of bar work.
  • Open and close of hotel

Venue Manager

Commercial Hotel
Dubbo, NSW
01.2007 - 01.2010
  • Managed day-to-day operations of the venue.
  • Ensured compliance with all local health regulations and liquor laws.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Marketed venue and events using social media and websites.
  • Maintenance, cleaning, all kitchen work, ordering, budgets, rosters, staff training and banking.

Sales Assistant

Joyce Mayne
Dubbo, NSW
01.2004 - 01.2007
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations.

Bar Assistant/Manager's Assistant

Commercial Hotel
Dubbo, NSW
01.2000 - 01.2004
  • Ensured efficient operations of the bar by managing staff and overseeing daily activities.
  • Maintained cleanliness and organization of the bar area at all times.
  • Trained new bartenders on policies, procedures, product knowledge, and responsible alcohol service.
  • Assisted in developing marketing campaigns to promote new drinks or specials.
  • Analyzed sales data to identify trends in order to maximize profits.
  • Ordered liquor from wholesalers according to established guidelines.
  • Developed standard operating procedures for the bar department.

Assistant Manager

Hungry Jack's
Dubbo, NSW
12.1994 - 01.2000
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints.
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.

Education

HSC -

Delroy High School
Dubbo
11-1994

Certification

  • RSA NSW & QLD
  • HOTEL LICENSEE CERTIFICATE NSW
  • GAMING LICENCE QLD
  • RMLV QLD
  • FIRST AID CERT.
  • CPR CERT.

References

  • Wayne Riddell ( Owner Heritage Hotel and Zodiac) 0427 281 134
  • Michael Kempston (Owner Amaroo Hotel) 0427 845 386
  • Jordy Jarvis (Office Manager - Heritage Hotel, Zodiac) 0437 676 678
  • Jess Yeo (Ass. Manager - Amaroo Hotel) 0408 288 104

Timeline

General Duties

Queensland Police Service
05.2023 - Current

Venue Manager

Heritage Hotel / Zodiac Nightlcub
04.2016 - 05.2023

Promotions Manager

Amaroo Hotel
11.2012 - 04.2016

Bar Assistant

Castlereagh Hotel
01.2010 - 11.2012

Venue Manager

Commercial Hotel
01.2007 - 01.2010

Sales Assistant

Joyce Mayne
01.2004 - 01.2007

Bar Assistant/Manager's Assistant

Commercial Hotel
01.2000 - 01.2004

Assistant Manager

Hungry Jack's
12.1994 - 01.2000
  • RSA NSW & QLD
  • HOTEL LICENSEE CERTIFICATE NSW
  • GAMING LICENCE QLD
  • RMLV QLD
  • FIRST AID CERT.
  • CPR CERT.

HSC -

Delroy High School

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Rod Leonard