Rod Lewis

• I established and grew the Home Instead (now Dovida) franchise on the NSW Mid North Coast from our first client to approximately 550 HCP clients when the business was transferred to Home Instead Australia in July 2024.
• I created effective business plans to focus strategic decisions on business growth, starting with a single office in Port Macquarie, to seven offices from Grafton to Tuncurry. Growing from a team of 10 support workers to over 120. With approximately 40 office-based roles, supporting the business.
• Established marketing strategies, such as social media campaigns, to promote the business.
• Initially, I interviewed, trained, and supervised employees; as the business grew, my focus moved to supporting the leadership team in their roles, including a Business Operations Manager, HR Manager, Client Experience Manager, and Service Delivery Manager.
• I am confident in my use of the My Aged Care and Service Australia portals, and I have been watching closely the preparation and planning for the Support at Home program to be included from July 2025.
• When the business opened, I completed all client consultations and sign-ups onto home care packages including budget and care plan development, monitoring, and reviews.reviews.
• In this and previous roles I have actively participated in Quality Audit preparation and visits.
• I made the decision to step away from running Home Instead MNC and moved to the Central Coast of NSW in July 2024. I have stayed on with the organization as an Aged Care Specialist to expand its footprint in the Port Stephens area. This role involves networking with hospitals, GPs, retirement villages and seniors groups to educate and inform on aged care services.

With Care Connect I was the only Care Manager based on the QLD Sunshine Coast following their expansion into the area.

As a Care Manager I completed consultations with prospective clients, explored their care needs, and discussed how we could assist them in remaining active and safe within their own home in their own home.

Once the client had chosen Care Connect as their provider, I worked in partnership with them to develop a care plan in line with their available HCP budget.

I supported 50 HCP clients with ongoing monitoring of their services and supports through regular touch-point phone calls, home visits, and reviews.

My role involved networking with other organisations to build the Care Connect brand in the area. I was required to travel to the main Brisbane office once a month for team meetings.

In my previous roles, I have used a variety of client relationship management systems, including Alayacare, Sugar, and Salesforce.

I moved on from this role to open the Home Instead (now Dovida) Franchise on the NSW Mid North Coast.