Rachael Berwick
Glenmore Park
Summary
Dynamic Business Development & Sales Manager at Cartridge World with a proven track record in strategic sales initiatives and client relationship management. Enhanced customer retention through tailored solutions and cross-functional team leadership, driving significant revenue growth. Skilled in market analysis and performance mentoring, fostering a culture of excellence and collaboration.
Overview
23
23
years of professional experience
Work History
Business Development & Sales Manager
Cartridge World
03.2020 - Current
- Developed and implemented strategic sales initiatives to expand market reach and increase customer retention.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Cultivated relationships with key clients, providing tailored solutions to meet their needs effectively.
- Led cross-functional teams in executing marketing campaigns that drove brand awareness and revenue growth.
- Mentored junior sales staff, fostering skill development and enhancing overall team performance.
- Streamlined sales processes, resulting in improved efficiency and faster response times to client inquiries.
- Collaborated with management to establish long-term business goals aligned with company vision and objectives.
- Improved client acquisition rates by developing and implementing targeted sales strategies.
- Developed strong relationships with key industry stakeholders to facilitate mutually beneficial collaborations and drive business growth.
- Enhanced client satisfaction levels through attentive account management and consistent follow-up on project status updates.
- Increased revenue growth by identifying new business opportunities and establishing strategic partnerships.
- Reduced customer churn rate through proactive communication, tailored solutions, and responsive problem-solving tactics.
Account Manager
Limada Pty Ltd
04.2012 - 02.2020
- Led cross-functional teams to implement client-specific solutions, improving service delivery efficiency.
- Mentored junior account managers, fostering skill development and knowledge sharing within the team.
- Streamlined communication processes between clients and internal departments, ensuring timely project execution.
- Streamlined office operations to enhance workflow efficiency and reduce administrative issues.
- Coordinated staff scheduling, ensuring optimal coverage and adherence to organizational policies.
- Oversaw budget management, aligning expenditures with strategic objectives and resource allocation.
- Mentored junior team members on best practices in client engagement and relationship management.
- Streamlined communication processes between clients and internal teams, improving response times and satisfaction rates.
- Conducted regular business reviews with clients to align service offerings with evolving objectives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Streamlined account management processes, improving overall efficiency and productivity.
- Oversaw all accounts payable / receivable functions.
- Managed payroll and super.
- Managed BAS.
Property Manager
Forge Real Estate
01.2008 - 03.2012
- Managed tenant relations to ensure satisfaction and prompt resolution of concerns.
- Oversaw property maintenance schedules, enhancing operational efficiency and tenant comfort.
- Developed and implemented leasing strategies to maximize occupancy rates across properties.
- Conducted regular property inspections to maintain compliance with safety regulations and standards.
- Collaborated with vendors to negotiate contracts, achieving cost savings on maintenance services.
- Trained and mentored junior staff in best practices for property management operations.
- Analyzed market trends to inform strategic decisions on pricing and rental agreements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Office Manager
Kedumba Foods P/L
05.2003 - 01.2008
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Coordinated communication between departments to enhance workflow and project completion timelines.
- Managed vendor relationships, ensuring timely supply chain deliveries and quality service standards.
- Developed and maintained filing systems that improved document retrieval efficiency by 30%.
- Oversaw office budget management, optimizing expenditures while maintaining operational effectiveness.
- Implemented technology solutions for inventory tracking, resulting in improved accuracy and reduced waste.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Certificate III - Information And Communication Technology
Penrith TAFE
Penrith02-1998
High School Diploma - Business Administration And Management
Parramatta Business College
Parramatta11-1997
Skills
- Strategic sales initiatives
- Market analysis
- Client relationship management
- Cross-functional team leadership
- Account management
- Customer retention strategies
- Performance mentoring
- Contract negotiation
- Communication streamlining
- Project execution efficiency
- Budget management
- Customer acquisition
- Customer service
- Team collaboration
- Verbal and written communication
- Decision-making
- Relationship building and management
- Strategic business planning
- Staff management
- Key decision making
- Sales leadership
- Project management
- Data Entry
- Funds reconciliation
- Problem solving
Timeline
Business Development & Sales Manager
Cartridge World
03.2020 - Current
Account Manager
Limada Pty Ltd
04.2012 - 02.2020
Property Manager
Forge Real Estate
01.2008 - 03.2012
Office Manager
Kedumba Foods P/L
05.2003 - 01.2008
Certificate III - Information And Communication Technology
Penrith TAFE
High School Diploma - Business Administration And Management
Parramatta Business College