Rod Olsen
Fitzroy,VIC
Summary
Dynamic and results-oriented business leader with over 10 years of experience in managing and directing operations within the wellbeing sector. Proven track record of developing and implementing successful growth strategies, enhancing team performance, and fostering community connections. Committed to delivering high-quality services that address the needs of individuals affected by various social challenges.
Overview
10
10
years of professional experience
Work History
Owner/Director of Operations
Whosya
03.2014 - 02.2024
Whosya Wellbeing Hub is a compassionate collective dedicated to fostering resilience and healing within communities affected by trauma.
As director I was committed to promoting mental well-being and social inclusion, ensuring that every person has the opportunity to thrive in a safe and supportive environment.
My role consisted of many hats one of which was coordinating a diverse army of subcontractors, consultants, therapists, counsellors, and volunteers in reconnecting families and friends with loved ones impacted by homelessness, sexual abuse, domestic violence, substance abuse, and mental health challenges. I combined a range of services designed to support individuals allowing them to navigate their journey to recovery and assist in rebuilding their lives reintroducing them to joy, love and purpose.
Education
No Degree - Humanities
Life
Melbourne, VIC2024
High School Diploma -
Belmont High School
Belmont, VIC11.1987
Skills
Developed and implemented innovative strategies for business growth and development, with a strong focus on client management and in-house consulting
Facilitated team development initiatives, enhancing morale and performance through effective training and communication
Leveraged comprehensive industry knowledge to identify and navigate operational challenges and opportunities
Coordinated and managed a diverse team of subcontractors, consultants, therapists, counsellors, and volunteers, ensuring effective service delivery and outcomes
Play a pivotal role in reconnecting loved ones impacted by homelessness, sexual assault, domestic violence, substance dependence, and mental health challenges with their families, friends, and communities
-
- Strategic Planning and Development
- Team Leadership and Development
- Community Engagement
- Crisis Intervention
- Mental Health Awareness
Customer Relations
Staff Management
Operations Management
Project Management
Client Service
Verbal and written communication
Relationship Building
Small business operations
Team Oversight
Staff hiring
Business Administration
Negotiation
Employee Development
Product branding
Administrative Oversight
Regulatory Compliance
Talent Development
Human Resource Management
Partnership Development
Labor Relations
Human Resources
Investor Relations
KPI Management
Attention to Detail
Decision-Making
Teamwork and Collaboration
Team Leadership
Effective leader
Customer Service Management
Scheduling
Goal Setting
Quality Assurance
Inventory Control
Inventory Management
Business Leadership
Inventory Tracking and Management
Purchasing and planning
Schedule Management
Customer Retention
Employee Relations
Employee Scheduling
Staff training/development
Delegating Work
Performance Improvement
Employee Motivation
Hiring and Onboarding
Sales Strategies
Operations Oversight
Staff Scheduling
Management Team Building
Administrative Management
Direct Sales
Sales Tracking
Process Improvements
Sound Judgment
Revenue Generation
Revenue Growth
Payroll Administration and Timekeeping
Training Management
Calendar Management
Product Promotion
Volunteer Experience
- Volunteered with the Salvation Army and various men's homeless shelters, providing support and resources.
Languages
English
Full Professional
Hobbies
Love my dogs, keeping fit, Gym, Outdoor Activities, Travel, Art Galleries, Exhibitions, Photography, Homelessness, making a difference and spending quality time with family and friends.
Referees
Available upon request.
Timeline
Owner/Director of Operations
Whosya
03.2014 - 02.2024
No Degree - Humanities
Life
High School Diploma -
Belmont High School
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