Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Rodaina Ayache

Melbourne,VIC

Summary

I am a motivated individual promoting well-rounded skill set including technology, efficient communication via all methods (calls, emails, teams, etc.) and an effective team player. Always ready and willing to pitch in and perform above expectations.

Seasoned customer service professional competent in organizing deliveries with projects in the business and resolving any candidate and team concerns. Detail-oriented, responsive and adaptable to changing conditions. Easily trained in different regulations and procedures.

Overview

7
7
years of professional experience

Work History

Candidate Service

Right Management
Melbourne, Vic
11.2022 - Current
  • Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
  • Organized workshops on topics such as resume writing, interviewing skills, networking and self-marketing techniques.
  • Administered aptitude tests to assess applicants' abilities, aptitudes and interests.
  • Monitored clients' progress after placement to ensure successful integration into their new roles.
  • Collaborated with hiring managers to develop effective recruitment strategies that meet their requirements.
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Provided technical support for users experiencing hardware or software issues. In relation to our website for candidates called "NEXT"
  • Generating bulk uploads of referral's, notes in programs, reports and assessments.
  • Managing entirely, the creation (from scratch) of webinars through our back-end website called "Docebo". I.e. creating descriptions, adding in the dates and times for each session under multiple webinars. Assigning coaches.
  • Managing our Central Operations inbox. Corresponding with clients, managers, account directors, accounts team, state leaders, consultants, candidates and project coordinators.
  • Gathered requirements from stakeholders to design data models and reports.
  • Optimized existing database structures for better performance on analytics tasks.
  • Operated and controlled the complete back-end of our website Docebo - communicated with our contacts in US and UK to effectively operate the system.
  • Managed the post admin for all webinars conducted. The entry of sessions, the allocation of hosts (consultants), entering notes of attendance and non attendance into candidate profiles. (roughly +15 webinars, and max of 4 webinars daily with 30 - 40 candidates enrolled).
  • Assisted in recruiting consultants into our business - liaising with state leaders to ensure effective training is being conducted and reports and assessments are being sent before deadlines.
  • Daily support of me team's admin as well as the Defence teams admin, ensuring all work is completed before the end of the week/before deadlines/on day of needed support.

Case Manager

CRMC - Right Management
Melbourne, Vic
09.2019 - 11.2022
  • Answering inbound and outbound calls (most days of the week - earned the highest inbound and outbound calls record).
  • Receiving, replying and forwarding appropriate email, all within a timely manner.
  • Created profiles for Defence members and reviewed requirements of eligibility based on their selected roles and having discussions of potential fits that match their education and skills.
  • Liaised with medical team, managers, IT, Defence managers/consultants, military members, psychology team, etc.
  • Would be trusted to be the person of contact if no managers were in office for the morning or after hours. I.e. managing the team of 5-7 case managers, coordinating tasks between the team.
  • Worked between the Social Media team, Outbound team and as a Case Manager.

Medical Receptionist

Preston Medical Specialists
Melbourne, Vic
01.2019 - 09.2019
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash/online registers.

Medical Recptionist

Lorne st Medical Practice / Doy st Medical Clinic
Melbourne, Vic
09.2017 - 01.2018
  • Answered Inbound and Outbound calls.
  • Autonomously managed the front desk.
  • Greeted and checked in clients for their appointments.
  • sent out SMS reminders a week prior to their appointments.
  • Processed all payments from clients, departments and sales.
  • Handled all incoming and outgoing mail as well as packaging of pathology samples.
  • Tidied up Dr's office and front reception for guests and ensured all stock was up to date and in clinic storage.

Education

High School Diploma -

Pascoe Vales Girls Secondary College
Melbourne, VIC
12-2015

Skills

  • New Employee Hiring
  • New Client Onboarding
  • Tech-Savvy
  • Productivity Improvements
  • Highly efficient in Teams, Sperry, Docebo, NEXT, Oulook, Excel, Word, PowerPoint, Redcoal, Cirrus, CX-One, Outlook Calendars, etc
  • Bi-Lingual, fluent in English and Arabic (I also understand Syrian, I am also learning Italian and French currently)
  • Strong relationship builder with coworkers, clients, candidates, consultants, managers, IT, state leaders, account directors, project coordinators
  • Customer Relationship Management
  • Data Processing
  • Recruiting And Hiring
  • Project Implementation
  • Schedule Management
  • Sales Experience
  • Candidate Complaint Resolution
  • Strategic Planning
  • Reliable And Responsible
  • Team Collaboration and have been effectively working autonomously (my current job is mostly WFH)
  • Leadership Development

Affiliations

  • Enthusiastic about nature, including gardening, hiking and cooking vegan meals
  • I enjoy relaxing with a book and pen or brushes, drawing and painting

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual
Italian
Limited
Syrian
Professional
French
Limited

Accomplishments

  • Elected and won 2 times for employee of the month - From CRMC in 2019 and in 2020
  • Winner of Employee "knowledge" award - From Right Management in 2023

References

References available upon request.

Timeline

Candidate Service

Right Management
11.2022 - Current

Case Manager

CRMC - Right Management
09.2019 - 11.2022

Medical Receptionist

Preston Medical Specialists
01.2019 - 09.2019

Medical Recptionist

Lorne st Medical Practice / Doy st Medical Clinic
09.2017 - 01.2018

High School Diploma -

Pascoe Vales Girls Secondary College

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Rodaina Ayache