Rodica Abdelmessih
West Hoxton,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customised solutions to build loyalty. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialised in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Sales Associate
Octopus Pro
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Store Manager
KFC
05.2017 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organisation.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Receptionist/Office Administrator
No Gaps Dental
01.2021 - 06.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Business - Marketing
Western Sydney University
Sydney, NSW10.2024
Diploma of Business -
Western Sydney University
Sydney, NSW02.2022
High School Certificate -
Mount St. Joseph School
Milperra, NSW11.2021
Skills
- Scheduling
- Data Entry
- Administrative Support
- Customer Service
- Problem-solving abilities
- Time Management
- Team Leadership
- Cross-Functional Teamwork
- Written Communication
Timeline
Customer Service Representative/Sales Associate
Octopus Pro
09.2022 - Current
Receptionist/Office Administrator
No Gaps Dental
01.2021 - 06.2021
Assistant Store Manager
KFC
05.2017 - 09.2022
Bachelor of Business - Marketing
Western Sydney University
Diploma of Business -
Western Sydney University
High School Certificate -
Mount St. Joseph School
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