Rodney Carpio

• Improved long-term prospecting, strategy development and customer engagement.
• Guided negotiation and preparation of business and client contracts.
• Coordinated development of key performance goals for functions and direct reports.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Brought in new business connections and revenue generation opportunities by improving networking strategies.
• Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Supported regulatory compliance by overseeing audits to verify protocol adherence.
• Reduced operational risks while organizing data to forecast performance trends.
• Evaluated and decided upon key investments in equipment, infrastructure and talent.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Enforced quality assurance protocols to deliver ideal customer experiences.
• Improved long-term prospecting, strategy development and customer engagement.
• Guided negotiation and preparation of business and client contracts.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Brought in new business connections and revenue generation opportunities by improving networking strategies.
• Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Enhanced operations and implemented technological innovations in collaboration with senior leadership.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Investigated and resolved departmental non-conformances.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Directed strategic workforce planning, performance management, and benefits administration.
• Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Communicated with staff, patients and healthcare providers to encourage highest quality of service.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Mitigated business risks by working closely with CEO and the Board of Directors.

• Provided ongoing direction and leadership for program operations.
• Organized and managed program development from conception through successful execution.
• Implemented a series of prison outreach program pathways for Aboriginal men enrolled within the program.
• Ensured the smooth and efficient delivery of the Roebourne Prison Health Program 5 days per week.
• Assisted and supported Aboriginal men to transition into housing and follow up health care upon their release from the Roebourne Prison.
• Provided social, emotional health and wellbeing support through clinical and other SEWB support services at Mawarnkarra Health Service.
• Provided post release follow up and outreach support and services to the Cheeditha and Wickham communities.
• Ensured good record keeping into communicare patient data base.
• Provided regular activity reports to Program Coordinator, OM and CEO.

• Continuing education in Frontline Management

Accredited Trainer - Flinders University Chronic Disease Management Program for Aboriginal and Torres Strait Islander Populations

• Continuing education in Executive Development

• Diploma of Health Sciences (Nursing)