Rodney Davies
Wyndham Vale,VIC
Summary
Dynamic Manager with a proven track record at Kaboom Logistics, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and team leadership, I've successfully implemented business strategies that boosted profitability. Skilled in CRM and adept at fostering professional relationships, an approach has consistently improved company performance and customer loyalty.
Customer-focused professional with successful 20-year career in Logistics sector.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Proficient in the use of Microsoft Office, Adobe Acrobat Reader and MTOB.
Overview
24
24
years of professional experience
Work History
Manager
Kaboom Logistics
01.2000 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Education - Science Teacher Education
Melbourne University
Melbourne, VICSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Business Administration
- Marketing
- Budget Control
- Business Development
- Business Planning
- Financial Management
- Lead Generation
- Customer Service
- Decision-Making
- Computer Skills
- Professional and Courteous
- MS Office
- Good Judgment
- Schedule Management
Timeline
Manager
Kaboom Logistics
01.2000 - Current
Bachelor of Education - Science Teacher Education
Melbourne University
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