Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rodney Duckworth

Edithvale,VIC

Summary

Proactive Operations Supervisor and Project Coordinator with extensive experience in managing daily operations, supervising projects, and enhancing team productivity. Skilled in process improvement, team training, and customer relations, with a strong focus on efficiency and compliance. Bringing expertise in operational management and project coordination to drive organizational success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Citywide Service Solutions
08.2004 - 05.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.

Project Coordinator / Assistant Arborist

Citywide Service Solutions
08.2004 - 08.2014

management and coordination of Melbourne based projects, and newly acquired contracts, also playing a key role to support the management team and directors their desire to expand the company to other states. this included running our newest contract The Sydney living color festival for Sydney council and the amalgamation of newly purchased contracts and business in NSW, Canberra, and Townsville. Liasing with key stake holders including local councils and managers. Coordination and training of new staff to bring them in line with company polices and OH&S procedures. When back in Melbourne I would assist our company arborists overseeing 5 contracts. Running a Backhoe and Crane truck assisting in tree removal, stump removal, as well as assisting Port Phillip council in relocating many of the Canary Island Date Palms to locations along foreshore from port Melbourne to Elwood and the St Kilda botanical gardens, replacing palms that had dyed due to decease. Servicing all Melbourne based contracts including Government House with Pick up and delivery of skip bins, our newest business adventure.

  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.

Education

Train The Trainer -

Private
Melbourne, VIC
06.2006

No Degree -

Cert 1V Investigative Services
Melbourne, VIC
10.2003

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Team Training
  • Safety oversight
  • Employee Development
  • Customer Relations

Certification

Cert 1V Investigative Services

Certification - Train the trainer

Certification - Train the trainer


Additional Information

Licences

Car / Motorbike

Heavy Combination license

Forklift

Equipment Operator OHS Competency Qualification

Backhoe

Skidsteer

Excavator

Front End Loader

License to perform high risk work - EWP

Construction Induction - White Card

Traffic Management

Electrical System's Identification and power line clearance distances competency - License



Timeline

Operations Supervisor

Citywide Service Solutions
08.2004 - 05.2024

Project Coordinator / Assistant Arborist

Citywide Service Solutions
08.2004 - 08.2014

Train The Trainer -

Private

No Degree -

Cert 1V Investigative Services

Cert 1V Investigative Services

Certification - Train the trainer

Certification - Train the trainer


Rodney Duckworth