Rodney Egan
BELLARA,QLD
Summary
Versatile and results-oriented operations leader with extensive experience in diverse sectors including community health, building industry, and retail. Proven expertise in operational oversight, client relationship management, and remote team leadership resulting in enhanced efficiency and achievement of business objectives. Recognized for strategic problem-solving skills, commitment to regulatory compliance, and effective team-building abilities. Known for proactive approach to optimizing workflows and dedication to delivering exceptional client and customer experiences.
Overview
15
15
years of professional experience
Work History
Print Media Advertising Executive
The Bribie Islander
09.2024 - Current
- Built strong client relationships, understanding their advertising goals and providing tailored solutions
- Developed effective print advertising strategies aligned with client objectives and market trends
- Collaborated with creative teams to produce high-quality, on-brand print advertisements
- Conducted market research to inform advertising strategies and enhance campaign effectiveness
- Identified new business opportunities and upsold services, consistently exceeding sales targets
- Managed the advertising process from concept to execution, ensuring timely and budget-friendly delivery
- Monitored print campaign performance, offering clients regular updates and improvement recommendations
- Developed and managed budgets for campaigns, maximizing ROI for clients
General Manager/Owner
United Supports Australia
05.2021 - 06.2024
- Effectively manage a comprehensive range of administrative functions, including payroll processing, invoicing, rostering, and client profile updates, ensuring strict compliance with NDIA privacy and operational standards
- Oversee the CRM system to facilitate efficient client communications, appointment scheduling, and data tracking, thereby delivering tailored, high-quality support to clients
- Lead the recruitment, hiring, and onboarding processes for new team members, developing and implementing robust remote training programs that align with organizational values
- Supervise a fully remote team, promoting a positive virtual workplace environment through clear communication, structured check-ins, and regular performance assessments
- Establish and monitor budgets and key performance indicators (KPIs), prepare financial reports, and identify cost-saving opportunities while maintaining quality and safety standards
- Leverage strong interpersonal and conflict resolution skills to cultivate and sustain positive relationships with both clients and team members, fostering a collaborative, client-focused organizational culture
Operations Manager
JJ Coastal Development
01.2018 - 04.2021
- Coordinated the timely delivery of materials to job sites by maintaining effective communication with suppliers to align with project schedules
- I also monitored inventory levels and proactively addressed any issues, including delays or discrepancies in orders
- Facilitated project planning by developing schedules, allocating resources, and tracking milestones
- I monitored progress, addressed bottlenecks, and supported site supervisors to ensure materials were available, reducing delays and improving efficiency
- I was the primary client contact, prioritizing their needs throughout the project lifecycle
- I maintained regular communication to provide updates, address concerns, and manage scope changes
- Building strong client relationships was essential for securing future projects and enhancing our reputation, and I valued supporting their vision
- I helped establish and manage budgets, monitored costs, prepared financial reports, and ensured expenditures aligned with the budget while identifying cost-saving opportunities without compromising quality or safety
RTL and Assistant Manager – Sales and Retail
Repco
03.2015 - 12.2017
- Improved customer service by promptly addressing inquiries and concerns, fostering a culture of trust and enhancing satisfaction ratings
- Collaborated with management to implement initiatives that streamlined operations and boosted employee morale
- Supervised daily staff operations, monitored productivity, and provided guidance to help employees achieve their goals, along with regular feedback for skill development
- Managed recruitment and onboarding by conducting interviews and training new hires on company policies and customer service standards
- Ensured compliance with auditing processes through regular checks on financial records and inventory management
- Actively tracked inventory levels and coordinated with suppliers to maintain optimal stock while minimizing excess
Multisite Pool Manager
Mathew Kent Pool Operator
09.2009 - 08.2012
- Oversaw daily operations of multiple pool facilities, ensuring compliance with health and safety regulations and maintaining high cleanliness standards
- Recruited, trained, and supervised pool staff, providing mentorship and performance evaluations to build an effective team
- Managed budgets for each site, tracked expenses and revenues, and identified cost-saving opportunities while ensuring quality services
- Fostered a positive patron environment by addressing feedback and implementing programs to enhance user experience
- Coordinated maintenance and repairs to ensure equipment was operational and pools were safe and clean, collaborating with vendors as needed
- Established safety protocols, trained staff, and conducted regular safety drills
- Created recreational activities and swim classes to enhance pool attendance and foster community involvement
- Established connections with local organizations and government entities to support and promote pool initiatives
- Prepared reports on operations, usage statistics, and financial performance for informed decision-making
Education
Future Leaders Training Program - Management
Repco
BrisbaneOnline Training - Retail Management
Repco
Brisbane, QLDCertificate III - Aged Care
Australian Aged Care Association
BowenSkills
- Process Efficiency Improvement
- Strategic Conflict Management
- Collaborative Team Coaching
- Thorough Compliance Record Keeping
- Inventory Oversight Experience
- Strategic Partnership Development with Clients
- Organizational Flexibility
- Operations management
- Team leadership
- Problem-solving
- Customer service
- Operational efficiency
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Performance monitoring
- Policies and procedures implementation
- Operations oversight
- Project management
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Regulatory compliance
- Workforce management
- Client relations
- Continuous improvements
- Process improvements
- Organizational management
- Superb time management skills
- Project planning and development
- Onboarding and orientation
- Quality assurance controls
- Customer relationship management (CRM)
- Logistics management
- Delegation
- KPI tracking
- Conflict mediation
- Customer retention
- Retail operations management
- Assignment delegation
- Work flow planning
- Cost reduction
- Business administration
- Business planning
- Product management
- Data management
- Unsurpassed work ethic
- Incidents management
- Cross-functional collaboration
- Risk management
- Purchasing and procurement
- Budget development and management
- Cross-functional communications
- Complex problems analysis
- Business development
- Performance reporting
- Forecasting and scheduling
- Data analysis
Timeline
Print Media Advertising Executive
The Bribie Islander
09.2024 - Current
General Manager/Owner
United Supports Australia
05.2021 - 06.2024
Operations Manager
JJ Coastal Development
01.2018 - 04.2021
RTL and Assistant Manager – Sales and Retail
Repco
03.2015 - 12.2017
Multisite Pool Manager
Mathew Kent Pool Operator
09.2009 - 08.2012
Certificate III - Aged Care
Australian Aged Care Association
Future Leaders Training Program - Management
Repco
Online Training - Retail Management
Repco
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