Summary
Overview
Work History
Education
Skills
Accreditations
Languages
Timeline
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Rodney Laurora

Inglewood,Western Australia

Summary

I am a passionate and results-driven individual with extensive experience in the aviation industry, airport operations, cabin, and ground staff roles. My background includes years of service with domestic and international airlines, where I excelled in reservations, supervisory positions, and roles with FIFO-related companies.

My experience and versatile skill set uniquely positions me as a valuable candidate, bringing practical insights and industry-relevant knowledge to the classroom. I am a confident and highly capable professional comfortable working independently or collaboratively within teams.


Having assumed supervisory and senior positions, I have demonstrated effective leadership and motivation in challenging environments. I am known for fostering an environment of camaraderie, support, and cooperation, contributing to team success and achieving excellence in my work.

Overview

27
27
years of professional experience

Work History

Cabin Crew

National Jet Express
05.2019 - Current
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Ensured safety and comfort of customers onboard aircraft.
  • Assisted passengers in boarding and disembarking aircraft.
  • Conducted complete and accurate audits of aircraft following cleaning and sanitisation procedures.
  • Responded to passenger emergencies to provide first aid.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Delivered friendly, professional service to all passengers.
  • Maintained cabin cleanliness.
  • Addressed passengers' needs.
  • Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Lounge Agent

Emirates Airlines
05.2014 - 03.2019
  • Trained new team members on company policies, procedures, and best practices in customer service excellence.
  • Resolved customer complaints.
  • Collaborated with team members to maintain a clean, organised, and welcoming lounge environment.
  • Monitored supplies within the lounge area, placing orders as needed.
  • Conducted regular assessments of customer feedback to optimise lounge operations.
  • Coordinated with catering staff to ensure timely delivery of food and beverage services for guests.
  • Provided concierge services, offering recommendations for local attractions, restaurants, and cultural events.

Reservations Manager

Skippers Aviation
11.2006 - 12.2013
  • Handled reservations.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Evaluated employee performance and gave constructive feedback to improve skills.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored and adjusted aircraft types according to booked passenger loads
  • Reviewed flight reservation reports.

Travel Consultant

Flight Centre
01.2003 - 10.2006
  • Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organised trips for individual, family and business travellers.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Assisted clients with flight changes and cancellations to minimise travel disruptions.
  • Supervised payments via credit and debit cards and cash handling.
  • Liaised directly with hotels and airlines.
  • Implemented effective sales strategies that resulted in meeting or exceeding revenue targets.
  • Mentored and trained junior consultants on best practices in the industry.
  • Updated and maintained customer databases to increase customer retention.
  • Built strong relationships with clients through exceptional communication and personalised service.
  • Assisted clients in navigating visa requirements and other travel documentation.

Customer Service Supervisor

British Midland Airways
08.1997 - 02.2003
  • Managed daily operations of check in and gate staff.
  • Conducted team briefings regarding air traffic control slot delays and any aircraft issues.
  • Allocating staff to gates to meet inbound aircraft.
  • Trained staff on reservations systems.
  • Completed performance appraisals for staff.
  • Responded effectively and promptly to all customer inquiries and complaints.
  • Briefed my team regarding delays, policy and procedure changes and operational issues on a daily basis.
  • Staff allocation for break coverage.
  • Liaised with CEO advising passenger loads / volume from individual corporate clients as well as general commercial bookings.

Education

High School Diploma -

Balcatta Senior High School
Balcatta, WA

Skills

  • Emergency Response
  • Training and coaching
  • Security measures
  • Aircraft Emergency Reports
  • Crew Resource Management
  • Safety Procedures
  • First Aid
  • Multilingual Proficiency
  • Public Speaking

Accreditations

  • St John Senior First Aid (current).
  • Responsible service of Alcohol (current).
  • National Police Clearance.
  • Endorsed on BAe146/AVRO RJ100 aircraft.
  • Endorsed on Embraer E-190 aircraft.
  • Endorsed on Bombardier Dash 8-Q400.

Languages

Italian
Native or Bilingual
English
Native or Bilingual

Timeline

Cabin Crew

National Jet Express
05.2019 - Current

Lounge Agent

Emirates Airlines
05.2014 - 03.2019

Reservations Manager

Skippers Aviation
11.2006 - 12.2013

Travel Consultant

Flight Centre
01.2003 - 10.2006

Customer Service Supervisor

British Midland Airways
08.1997 - 02.2003

High School Diploma -

Balcatta Senior High School

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