Lorraine Smith
Milawa
Summary
Dynamic and detail-oriented professional with a proven track record at Community Health Wangaratta, excelling in customer relations and office administration. Expert in managing multi-line telephone systems and maintaining confidentiality, I streamlined operations and enhanced client satisfaction through effective communication and organization skills. Committed to fostering a positive and efficient workplace environment.
Overview
20
20
years of professional experience
Work History
Receptionist/Customer Service Representative
Community Health Wangaratta
02.2014 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Improved data privacy compliance with meticulous management of sensitive information.
Administrator/Receptionist Administrator
Albury Wodonga Health, Kerferd Psychiartric Unit
01.2011 - 01.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Administrator/Ward Clerk
Northeast Health Wangaratta
01.2002 - 01.2011
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
Education
No Degree -
Brighton Secondary College
Brighton, VIC11-1969
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Administrative support
- Professional demeanor
- Office management
- Multi-line telephone systems
- Basic accounting
Certificate of Service
0 years Service at Northeast Health Wangaratta
Timeline
Receptionist/Customer Service Representative
Community Health Wangaratta
02.2014 - 02.2022
Administrator/Receptionist Administrator
Albury Wodonga Health, Kerferd Psychiartric Unit
01.2011 - 01.2014
Administrator/Ward Clerk
Northeast Health Wangaratta
01.2002 - 01.2011
No Degree -
Brighton Secondary College
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