Rodrick Johnson
Wynn Vale,SA
Summary
Seeking employment as a Customer Service Representative in the call centre of the City of Adelaide is my ultimate goal. Joining your esteemed organization would enable me to leverage my extensive customer service experience gained over many years in the retail and hospitality sectors. Additionally, my twelve-year tenure in Correctional Services has equipped me with the adaptability required to thrive in a fast-paced and unpredictable work environment.
As a former Monitoring Centre officer, I have honed my multitasking abilities and demonstrated exceptional customer service skills within a call centre setting. I am fully committed to undergoing any necessary training to ensure that I consistently deliver exceptional service to customers while adhering to all organizational policies and procedures.
Overview
13
13
years of professional experience
Work History
Data Entry Officer
Workforce Extensions
North Adelaide
09.2024 - Current
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Verified data files prior to entry to maintain high data accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Followed data entry protocols, rules and regulations.
Advanced Correctional Officer (CO3)
Department for Correctional Services
Port Augusta Prison & Adelaide Women’s Prison, South Australia
03.2012 - 08.2024
- Provide safe, secure, and humane care of prisoners
- Ensure all departmental policies, procedures and standards within the prison environment are adhered to
- Facilitate the case management process to assist with the individual planning of female prisoners through the correctional system
- Supervise male and female prisoners in an industrial setting whilst performing duties of Kitchen Officer (OPS3) and Correctional Industries Officer (OPS3)
- Transportation of prisoners using government vehicles while adhering to departmental policies and procedures for escorting prisoners to secure and unsecured locations
- Provided supervision and guidance of over 400 male and female offenders with varying security ratings in a regional South Australian Prison
- Performed the duties of the Education Coordinator at the Adelaide Women’s Prison
- Conduct drug testing within a custodial environment in accordance with DCS policies and procedures
- Respond to incidents and manage aggressive prisoner behaviour
- Identify, monitor, and manage at-risk prisoners
- Undertake searches of property, people, and areas as required
- Provide professionally prepared officer reports as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behaviour of residents individually and in groups.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Interviewed inmates to obtain information and assess needs.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
Monitoring Centre Officer (OPS3)
Department for Correctional Services
Intensive Compliance Unit (ICU) – Edwardstown Community Correctional Centre, South Australia
05.2019 - 05.2020
- Prepared clear, concise, and accurate reports of progress and non-compliance for stakeholders such as the courts and Sentence Management Unit
- Case note recording and case management of assigned offenders/clients
- Monitored of all assigned offenders that were subject to electronic monitoring as part of a Community Based Order (Home Detention)
- Provided monitoring services for elevated risk and high notoriety offenders based in metropolitan, country, and remote areas throughout the State
- Ensured that offenders meet the conditions set forth by the Courts, Parole Board or Management
- Liaised with South Australian Police (SAPOL) and other operational and administrative support functions within the Intensive Compliance Unit, Case Managers, and other operational areas of Correctional Services
- Handled sensitive information and maintaining confidentiality
- Responding to telephone inquiries from external stakeholders and members of the public.
- Generated reports detailing findings and recommendations.
- Coordinated operations with other emergency service groups.
- Collected, arranged, and input information into database system.
Skills
- Effective and targeted communication
- Handling sensitive material and maintaining confidentiality
- Ability to handle demanding situations and resolve conflict
- Critical thinking and analysis
- Ability to work under pressure
- Strategic thinking with attention to detail
- Excellent organisational skills with a calm and efficient telephone manner
- Highly developed interpersonal skills
- Dedicated team player
- Flexible
- Excellent customer service skills
- Strong research skills
- Quality control measures
- Data Collection
- Data auditing
Professional References
- Paul Anderson, Supervisor Operations, Adelaide Women’s Prison, 0411 049 535, paul.anderson3@sa.gov.au
- Cecil Glover, Monitoring Centre Officer, Intensive Compliance Unit, (08) 8282 7020, cecil.glover@sa.gov.au
- Andrew Clarke, Supervisor Operations, Adelaide Women’s Prison, (08) 8343 0183, andrew.clarke@sa.gov.au
Achievements, Education, and Training
- Correctional Officer Entry Program (COEP) Queensland Corrective Services - 2024
- Working With Children Check - 2022
- Youth Mental Health First Aid Training - 2022
- Safe Environments for Children and Young People - "Through their eyes" – 2022
- Maybo Training - 2022
- Certificate IV in Mental Health- 2022
- Completed Senior First Aid- 2022
- Certificate IV in Correctional Practice - 2019
- Completed Control Restraint Defensive Techniques (CRDT) – 2018
- CHRONOS Training (Offender Electronic Monitoring Program) - 2017
- Completed Fire Warden Training - 2017
- Completed Breathing Apparatus Training - 2017
- Completed Hazard Analysis Critical Control Point (HACCP) Training - 2016
- Certificate III in Correctional Practice - 2013
- Certificate II in Security Operations -2010
- Graduate – Daingerfield High School – Daingerfield Texas – 1994
Timeline
Data Entry Officer
Workforce Extensions
09.2024 - Current
Monitoring Centre Officer (OPS3)
Department for Correctional Services
05.2019 - 05.2020
Advanced Correctional Officer (CO3)
Department for Correctional Services
03.2012 - 08.2024