Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Qualifications
Affiliations
Software
Languages
Interests
Timeline
CustomerServiceRepresentative

Rodrigo Diaz

Learning Solution Designer | ICT Project Manager | Scrum Master | Master Of Cyber Security
Adelaide,SA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
11
11
Certifications

Work History

Learning Solution Designer /E-Learning Instructional Designer /Digital Content Creator

Bendigo and Adelaide Bank
2 2023 - Current
  • Refresh and Maintenance (related to Business Data and Cybersecurity, Business Information Systems and Management, Information Risks, Threats and Controls): Design support, accessibility – Lead representative for the Accessibility and Inclusion Plan 2023 – 2025 - Focus on accessibility checker compliance of learning assets generated by the Learning Design Team
  • Assist with accessibility checker compliance from Acrobat for PDF documents generated outside the team
  • Video Podcast, Vyond – generation of video podcast, editing and normalizing audio files, using sound wave effect to modulate according to audio
  • Use of Vyond for prototyping new AI functionality
  • Use of Vyond for video update and maintenance
  • Rise, Storyline – generation, maintenance, and update (continuously) several modules and courses developed in authoring tools used by BAB
  • LMS and XLP – maintenance, updating and testing of cards, modules, graphic and multimedia assets uploaded as scorm packages to LMS platform
  • (Admin User Permissions) Support Learning Design Team – Testing Solutions for customized modules
  • Development of prototypes and testing in the corresponding environment
  • Supporting going to Production after testing and monitoring user feedback
  • Support Learning Design Team – JIRA transition for project management and task tracking using Agile tools and techniques
  • Use of Kanban cards/tickets, Sprints and Boards
  • (Epic – Capability - Task) Support Learning Design Team – promoting Scrum principles and agile tools for Retrospective, Continuous Improvement and Process Simplification.

Strategic Consultant for Technology and Business Process Management

Prolearning
1 2022 - 10.2022
  • Creation of Prolearning Cybersecurity policy according to Chilean law and business requirements for compliance
  • Undertake short-term or long-term projects to address a variety of issues and needs
  • Meet with management or appropriate staff to understand their requirements
  • Conduct situational and data analysis to identify and understand a problem or issue
  • Present and explain findings to appropriate executives
  • Provide advice or suggestions for improvement according to objectives
  • Formulate plans to implement recommendations and overcome objections
  • Arrange for or provide training to people affected by the change
  • Training Prolearning instructional designer team in the use of Articulate Storyline 360 and Rise for interactive content creation.

E-Learning Instructional Designer /Digital Content Creator

Prolearning
03.2019 - 12.2022
  • Use of Articulate Storyline 360 and Rise to create interactive courses for several industries (Retail, Mining, Banking)
  • Use of Vyond (SaaS) for creating microlearning animated video content Create engaging learning activities and compelling course content that enhances retention and knowledge transfer
  • Use of Moodle LMS for uploading and managing Scorm packages, activities, and courses
  • Work with subject matter experts and identify target audience’s training needs
  • State instructional end goals and create content that matches them
  • Visualize instructional graphics, the user interface, and the finished product
  • Conduct instructional research and analysis on learners and contexts
  • Apply tested instructional design theories, practice, and methods (ADDIE)
  • Provide exercises and activities that enhance the learning process adding gamification techniques (Points, Achievements, Sounds).

ICT Project Manager and Scrum Master

11.2018 - 03.2019
  • Prototyping tourism mobile app using Google Android Studio
  • Creation and maintenance of Google Developer account
  • Managing development environment for the app according to Google Play Store requirements and process
  • Prototyping Augmented Reality app using Unity 3D and Vuforia engine
  • Creation of video content for AR app using Vyond (SaaS)
  • Managing packaging the AR app for testing on several devices.

Software Development Leader/Scrum Master

Kibernum
07.2015 - 10.2018
  • Kibernum has current CMMI Level 3 and ISO 9001: 2008 certification
  • As a Scrum Master: Agile practices evangelist including lean design & development techniques
  • Experience working within Financial Services
  • Taskboard management skills with tools like JIRA/Confluence, Planner, Trello
  • Good understanding of one or more software development life cycle (SDLC) processes or methods
  • Continuous improvement mindset
  • Leadership and negotiation skills
  • Perform impact and risk assessments, understanding the effects/constraints of a problem or solution
  • Leading the team, including coaching, having difficult conversations and providing feedback
  • Comfortable resolving conflict and facilitate discussion on alternatives approaches
  • Great communication and interpersonal skills, including negotiation and influencing skills
  • Systematic, disciplined and analytical approach to problem-solving
  • Can negotiate quality, detail, scope or deadlines as per customer directions and priorities
  • As a Software Development Leader: Management of the delivery of agreed artefacts both technical and business as required by the bank's methodology and CMMI
  • Compliance with the requirements of several testing, development and production software environments
  • Manage the projects work to deliver solutions/capabilities that meet business requirements and realise benefits within agreed scope, time, cost and quality
  • Overall management of the project´s plan and schedule for the delivery of critical infrastructure for the organisation
  • Vendor management of critical vendors; always representing the interests of the client and providing governance that is open and transparent
  • Project reporting of costs, time, resource consumption, risks, and issues
  • Influence and gain agreement of scope from stakeholders through translating business needs into a clear and measurable program of work which is aligned to the project's strategy.

Functional/Process Analyst

Kibernum
03.2014 - 06.2015
  • Project: TRIAD Personal Risk Engine implementation
  • Review technical design requirements
  • Produce Technical and Functional specifications for the project
  • Keep the engine data dictionary updated
  • Managing stakeholders from multiple areas of the business
  • (Current account, Revolving Credit, Mortgage, Loan and Investments)
  • Work on redeployment for system functionalities where required
  • Business partner, stakeholder and vendor management
  • Assist Cobol programmer´s on bank´s methodology, artifacts, documentation and processes understanding.

ICT Project Manager / E-learning Department Team Leader

  • Provide leadership, direction and management expertise in administering a centralised suite of training tools for internal and external clients
  • Ensure the appropriate training and education guidelines, processes, policies, networks and relationships are established and maintained to improve outcomes
  • Manage the overall execution of training services including designing, creating, producing, maintaining and administering of state-wide training and education artefacts and tools
  • Specify the content and structure of training and education packages to meet the implementation needs of the program/project(s)
  • Facilitate transfer of business technical skills and knowledge to promote the successful adoption of change within the company
  • (ADDIE methodology)
  • Initiate, influence and maintain effective professional relationships with and between internal and external stakeholders and vendors to proactively manage needs, expectations, mitigate risks and support change
  • Manage capability and resource development by leading and mentoring specialised training team(s) and fostering the development of staff through guidance, coaching and on-going feedback and assessment.

Education

Master of Cybersecurity -

University of Adelaide

Training Management and Human Resources Diploma - undefined

Universidad de Chile

Sociologist, Sociology bachelor’s degree - undefined

University of Arts & Social Sciences

Skills

Lean – Agile Thinking

Certification

Professional Agile Leadership (PAL I), Scrum.org, 07/01/22

Personal Qualifications

  • Master of Cybersecurity, University of Adelaide, 12/01/22
  • Training Management and Human Resources Diploma, Universidad de Chile, 03/01/13
  • Sociologist, Sociology bachelor’s degree, University of Arts & Social Sciences, 09/01/08

Affiliations

ACS - Australian Computer Society

Software

Office Suite

Google Suite

Adobe Creative Cloud

Rise

Storyline

Vyond

Camtasia

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary

Interests

Music

Timeline

E-Learning Instructional Designer /Digital Content Creator

Prolearning
03.2019 - 12.2022

ICT Project Manager and Scrum Master

11.2018 - 03.2019

Software Development Leader/Scrum Master

Kibernum
07.2015 - 10.2018

Functional/Process Analyst

Kibernum
03.2014 - 06.2015

Learning Solution Designer /E-Learning Instructional Designer /Digital Content Creator

Bendigo and Adelaide Bank
2 2023 - Current

Strategic Consultant for Technology and Business Process Management

Prolearning
1 2022 - 10.2022

ICT Project Manager / E-learning Department Team Leader

Master of Cybersecurity -

University of Adelaide

Training Management and Human Resources Diploma - undefined

Universidad de Chile

Sociologist, Sociology bachelor’s degree - undefined

University of Arts & Social Sciences

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Rodrigo DiazLearning Solution Designer | ICT Project Manager | Scrum Master | Master Of Cyber Security