Rodwan Ali
South Brisbane
Summary
I am currently seeking to maintain a full-time position that offers professional challenges utilising interpersonal skills.
Experienced cafe company store manager with a strong background in leading teams, streamlining operations, and maintaining high standards of service. In addition to overseeing daily operations and managing budgets, I have gained first hand experience with payroll, ensuring accurate and timely processing for my team. Excited to transition into a Payroll position at Queensland Health, where I can apply my skillset to achieve KPI goals.
Overview
7
7
years of professional experience
Work History
Company Store Manager
Foodco Group Pty Ltd
02.2019 - Current
- Learned and adapted quickly to new technology and software applications
- Ensured KPI targets were met and maintained
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
- Managed sensitive client information with strict adherence to confidentiality policies and industry regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Lead Barista
Coffee Club Cafe
07.2020 - 01.2021
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Retail Assistant
Drakes
09.2017 - 12.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Operated cash register to record transactions accurately and efficiently.
Education
Certificate - Food Safety Supervision Skill Set
ITFE
Gold Coast, QLD11-2024
Certificate IV - Business And Hospitality
Brisbane Business And Hospitality Training
Gold Coast 07-2024
Certificate I - Information, Digital Media And Technology
Keebra Park State High
Gold Coast 12-2019
Certificate II - SKILLS FOR WORK AND VOCATIONAL PATHWAYS
Keebra Park State High
Gold Coast, QLD12-2019
High School Diploma -
Keebra Park State High School
Gold Coast, QLD10-2019
Skills
- Team leadership
- Rostering
- Multitasking and organization
- Performance improvement
- Training and mentoring
- Relationship building
- Payroll administration
- Staff management
- Inventory management
Languages
Arabic
Native or Bilingual
Timeline
Lead Barista
Coffee Club Cafe
07.2020 - 01.2021
Company Store Manager
Foodco Group Pty Ltd
02.2019 - Current
Retail Assistant
Drakes
09.2017 - 12.2018
Certificate - Food Safety Supervision Skill Set
ITFE
Certificate IV - Business And Hospitality
Brisbane Business And Hospitality Training
Certificate I - Information, Digital Media And Technology
Keebra Park State High
Certificate II - SKILLS FOR WORK AND VOCATIONAL PATHWAYS
Keebra Park State High
High School Diploma -
Keebra Park State High School
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