Summary
Overview
Work History
Education
Skills
Timeline
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Rogan Bray

Mitchelton,QLD

Summary

Highly motivated and dependable professional with a diverse background in business, finance and software. Resourceful and focused, I leverage technical expertise in various software suites and programs to deliver efficient and effective outcomes for all stakeholders. I am a skilled collaborator, capable of integrating and contributing to team based environments or working independently to meet and exceed targets and deadlines.

Overview

9
9
years of professional experience

Work History

Support Consultant

Iress
Brisbane, Queensland
02.2023 - Current
  • Consult with internal and client stakeholders across the full software development and project lifecycle
  • Conduct testing and produce test case documentation as evidence of successful configuration of the Acurity software platform
  • Work closely with clients to identify areas of process improvement and best practices
  • Requirements gathering and formulation of solution designs relating to the implementation of Acurity functionality internally and at client sites
  • Ensure that all client deliveries and interactions adhere to the highest quality standards
  • Create, store and disseminate technical and user documentation

Underwriter

Beyond Payment Systems
Brisbane, QLD
05.2021 - 02.2023
  • Assessed and evaluated financial documents against pre-determined scorecards and risk appetites to provide evidenced-based recommendations to key stakeholders
  • Assisted with database management and record migration across different customer relationship management programs
  • Delivered exceptional customer service to both existing and prospective clients
  • Ad hoc coordination on the development and implementation of digital marketing strategies and campaigns with external agencies

Credit Management Officer

Bank of Queensland
Brisbane, QLD
09.2020 - 05.2021
  • Implemented the most appropriate course of action for resolution of delinquent or irregular accounts within a set framework
  • Identified and minimised potential losses via effective action
  • Made evidence based decisions and recommendations through an appropriate assessment of the customer's ability to pay and willingness to cooperate
  • Maintained accurate and up to date records of all action taken including, phone calls and correspondence issued
  • Ensured all accounts

Underwriter

Beyond Merchant Capital
Brisbane, QLD
02.2018 - 03.2020
  • Developed and maintained a sustainable customer base of over 300 clients through efficient and personable communication methods and effective database management
  • Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure
  • Developed new inbound sales channels for both prospective and returning customers and implemented them within existing organisational structures

Administrative Assisstant

Kinnect Occupational Health and Therapy
Brisbane, QLD
04.2016 - 12.2016
  • Liaised with clients and their respective employees in order to schedule medical assessment procedures in accordance with the client's employee on-boarding process time constraints
  • Established and maintained new business partnerships via cold calling as a means to expand the serviceable region of the organisation
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality of service

Education

Bachelor of Business Management - Advertising

University of Queensland
Brisbane, QLD
07-2017

Skills

  • Customer Relationship Management
  • Credit Analysis
  • Risk Assessment
  • Email Marketing
  • Content Marketing
  • Database Management
  • Microsofft Office Suite
  • Adobe Creative Suite
  • SQL script
  • Architect script

Timeline

Support Consultant

Iress
02.2023 - Current

Underwriter

Beyond Payment Systems
05.2021 - 02.2023

Credit Management Officer

Bank of Queensland
09.2020 - 05.2021

Underwriter

Beyond Merchant Capital
02.2018 - 03.2020

Administrative Assisstant

Kinnect Occupational Health and Therapy
04.2016 - 12.2016

Bachelor of Business Management - Advertising

University of Queensland

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Rogan Bray