Rogen Jumao-as

Diligent Food Service worker with successful history in both 5-star hotel and cruise ship settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

Seeking position as a food and beverage attendant where strong skills and expertise in the food serving and hospitality industry can be employed to provide excellent guest services.

• Took food orders to the galley and collecting dishes and items from it to the service area.
• Removed dishes, glassware and cutlery from passengers' tables.
• Helped in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea.

• Maintained assigned a station in the buffet restaurant.
• Replenished food and beverage in the buffet line promptly.
• Welcomed guests sitting in assigned section, taking care of their requests and promptly emptying and cleaning dirty tables, ready to invite the next guests.
• Reported for duty at assigned times.
• Maintained cleanliness of assigned work area, following health rules and regulations.
• Assisted with the transportation of necessary stock from the main store to the buffet area.
• Attended all necessary meetings and training to develop necessary skills.

• Set-up and deliver all food and beverage orders in accordance with the hotel’s established guidelines, procedures and policies.
• Provides guests with exceptional service in order to achieve customer satisfaction
• Set-up and deliver all VIP amenities
• Retrieve food and beverage trays and maintain established sanitation guidelines
• Familiarization with the hotel menu to answer any guest questions, such as those concerning food allergies
• Deliver packages that arrive for a guest and take care of guests' dry-cleaning orders.
• Respond to customer needs, issues, comments and problems to ensure quality experience and enhance future sales and report all communication to immediate supervisor
• Responsible for taking guest orders by phone.
• Responsible for stocking supplies for orders

• Warm welcoming of guests
• Assisting guests in making menu choices in an informative and helpful manner
• Answering of questions about menu selections and making recommendations when requested
• Accurate recording of orders and delivery of proper instructions to kitchen staff
• Making appropriate suggestions on additional items to customers to increase restaurant sales
• Delivery and arrangement of ordered food and beverage to guests’ tables
• Skilful anticipation of guest’s services needs
• Regular checking on guests to ensure satisfaction with each food course and beverage
• Routine cleaning of tables linens table settings and glass wares
• Consistent adherence to quality expectations, standards and proper grooming
• Execution of closing duties specifically on restocking bar and counter items

• Greet and warmly interact with customers, take orders and serve snacks and drinks
• Preparation of alcoholic and all types of non-alcoholic beverages
• Asses customers’ needs and preferences and make recommendations
• Mixing of ingredients to prepare cocktails
• Plan and present bar menu and daily specialties
• Maintaining clean bars, tables, and Work areas
• Ensure cleanliness of glass wares and constant arrangement of beverages
• Restock and replenish bar inventory and supplies
• Check customer’s identification and confirm if it meets legal drinking age
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Responsible for receiving raw stock from suppliers
• Cleaning and preparation of all ingredients to be used in the kitchen
• Acquisition of requested list of supplies by the restaurant from the stock room

• Excellent Customer Service
• Multitasking- Able to serve multiple customers at a time and can handle multiple tasks
• Bar Services-Drink Presentation & Mixology
• Banquet Operations
• Knowledge in Food Safety
• Cruise Line Operations

• Committed to quality and services excellence
• Pro-active
• Meticulous and organized
• Able to work with grace under pressure

• Al Jeane Grace Carreon, Head Waiter
• Jay Delos Santos, Food and Beverage Instructor, Magsaysay Center for Hospitality and Culinary Arts (MIHCA), F. Ramos Street, Cebu City, Cebu, 6000, +639328599526
• Doyle Garcia, Food and Beverage Instructor, Magsaysay Center for Hospitality and Culinary Arts (MIHCA), F. Ramos Street, Cebu City, Cebu, 6000, +639227038080