Roger Kain

• Distribution Centre Establishment: Responsible for setting up the Distribution Centre, which entailed designing the facility, negotiating the purchase of storage systems, and staffing the center. This included the logistical challenge of relocating stock from Melbourne, involving 52 B Double trailers of inventory.
• Negotiation and Implementation of Storage Systems: Successfully negotiated the supply and installation of advanced storage systems, including a parts carousel, to optimize space and efficiency within the facility.
• Team Recruitment and Management: Played a crucial role in recruiting and managing a competent team, ensuring the Distribution Centre operated efficiently and effectively served a wide range of clients across Australia.
• IT System Enhancements: Liaised with the IT Department to recommend and specify enhancements to the Microsoft Dynamics AX software program, aiming to improve operational functionality and efficiency.
• Safety Protocols and Procedures: A key focus of this role was enforcing safety standards within the team. I developed and implemented Job Safety Procedures tailored specifically to the operations of the Distribution Centre, ensuring a secure and compliant working environment.

In my role as Branch Manager (6-month fixed term contract) I made several key contributions that significantly enhanced the branch's performance and operations:

• Consistently demonstrated exceptional customer service skills during face-to-face counter interactions and telephone communications, setting a high standard for the team.
• Successfully revamped the inventory management system, which involved designing new procedures and ensuring their effective implementation during site visits.
• My proactive approach led to the identification and exploration of new markets and clients, contributing to business growth and diversification.
• Played a pivotal role in embedding a strong safety culture among staff and contractors. This was achieved through actively addressing safety hazards in safety toolbox meetings, providing informal coaching, and conducting thorough inductions for new employees, thereby enhancing the overall safety standards of the workplace.

In my role as the National Logistics Manager, I made several key contributions:

• Played a crucial role in supporting the transition of MTU Detroit Diesel teams into the Penske Power Systems portfolio, ensuring a smooth integration of operations.
• My leadership was pivotal at the National Parts Distribution Centre in Darra, where I provided onsite management. Additionally, I remotely managed the Third-Party Provider (3PL) warehouse in Melbourne and assisted with logistics inquiries from branches network-wide.
• Successfully managed annual inventories and imports, handling parts worth $60 million from overseas suppliers, and ensuring strict compliance with auditing standards.
• Directed annual wall-to-wall stocktakes and oversaw quality compliance audits and outcomes for the Distribution Centre.
• Reduced customs fees from $220K to $60K through effective negotiation with Customs officials on import entries damages from manufactured products.
• Achieved a 9% reduction in lease costs, resulting in a saving of $128K over three years.
• Spearheaded the implementation of the New Values and Behaviours culture change initiative, being one of eight employees selected to manage this significant change.
• Lead the launch and chaired the Occupational Health and Safety (OHS) Committee, demonstrating a commitment to workplace safety and well-being.
• Compiled a comprehensive Load Restraint Guide for Occupational Health and Safety, which enhanced compliance with transport authority legislation and significantly reduced risks.

In my role as the National Distribution Centre Manager, my key contributions included:

• Successfully earning a promotion to National Logistics Manager in 2012 as the company transitioned to Penske Power Systems, a testament to my leadership and management skills.
• Implementing enhanced stocktake cycle accuracy measures, resulting in annual savings of $27K and the elimination of yearly stocktakes.
• Reducing overtime by 34% through more efficient management of the facility, significantly cutting operational costs.
• Developing a KPI Dashboard to improve financial and productivity tracking, which boosted productivity by 12% and enabled employees to better benchmark their performances.
• Revamping team engagement by introducing wage structures that incentivized staff based on performance targets and providing clearer pathways for career advancement.
• Significantly mitigating warranty repair risks by centralizing product recalls at the national level, ensuring the prevention of substandard parts being used in engines.

These initiatives not only enhanced the operational efficiency of the National Parts Distribution Centre but also contributed positively to the company’s financial health and staff morale.

In my role as the National Warehouse and Inventory Manager, I made several key contributions that significantly enhanced the operations of a global leader in signaling and integrated transport:

• Successfully restructured warehouse operations into a team-based approach, significantly improving staff effectiveness and overall operational efficiency.
• Developed and implemented new project reporting and warehouse performance management templates, which streamlined processes and improved data accuracy and accessibility.
• Played a pivotal role in elevating training programs including creating an Inventory Computer System Training Manual, drafting a proposal for a Warehouse Supervisor Training Program, and leading the MYOB Inventory Management System Training for staff in Malaysia. These initiatives not only enhanced staff skills and knowledge but also aligned training with the evolving needs of the company's global operations.

These efforts collectively led to a transformation in warehouse and inventory management, enabling more efficient handling of inbound and outbound goods and facilitating stock purchasing from local and global suppliers. I also focused on continuous improvement, ensuring every aspect of the business was regularly evaluated and enhanced.

In my role as the Logistics Manager, I made significant contributions to the organization:

• Spearheaded the redesign of inbound and outbound goods processing, along with the stock replenishment strategies, coordinating with both local suppliers and global distribution centers. This initiative streamlined operations and improved efficiency.
• Successfully integrated "Break Bulk" direct shipping methods for customers and satellite locations, enhancing the overall shipping structures. Alongside this, I implemented Systems 21 Aurora for mainframe computing, which significantly improved data management and operational efficiency.
• Played a pivotal role in launching a new Distribution Centre in Western Australia. This strategic move came after I identified an opportunity to transfer business activities from a regional town to this new center, optimizing the distribution network and expanding the company's footprint in the region.

In this role that required relocation from Melbourne to Brisbane, my key achievements included:

• Successfully driving a substantial increase in parts sales across Queensland and New Caledonia, contributing to overall regional business growth.
• Implementing effective inventory management strategies, which led to optimized stock levels and reduced overhead costs, while ensuring parts availability and customer satisfaction.
• My focus on cultivating robust relationships with key clients resulted in enhanced customer loyalty and repeat business, reinforcing Komatsu's market position in the region.
• Introduced new processes and systems that improved the efficiency and effectiveness of the parts department, resulting in quicker turnaround times and better service delivery.
• Led and developed a high-performing team, fostering a culture of excellence and collaboration, which played a crucial role in achieving our regional objectives.

These strategic initiatives contributed to the expansion of Komatsu's parts network in Queensland and New Caledonia, enhancing the company's reach and service capabilities in these areas.

As the Regional Parts Manager for the Southern Region of Australia at Komatsu Australia, my key achievements included:

• I successfully boosted parts sales in the Southern Region, implementing strategies that significantly increased revenue and market share.
• I revamped the inventory management processes, leading to more efficient stock handling, reduced waste, and better alignment of inventory with market demands.
• Through meticulous management and strategic initiatives, I elevated the level of customer service, which resulted in higher customer satisfaction and retention rates.
• I focused on building a strong, skilled team, providing training and development opportunities that enhanced team performance and productivity.
• I identified and executed several cost-saving measures without compromising service quality, contributing to improved financial health for the region.
• By nurturing and developing relationships with key suppliers, I ensured a consistent and reliable supply chain, which was crucial for meeting customer demands efficiently.

These achievements reflect my commitment to excellence, strategic thinking, and effective leadership in driving the regional operations of Komatsu Australia towards greater success.

As the Parts Manager for South Australia at Komatsu Australia, my role was marked by several key achievements:

• I frequently traveled to various mine sites across South Australia. These visits were crucial in understanding customer needs first-hand, building strong relationships, and tailoring our services to meet the specific requirements of each site.
• Through my direct interactions with clients at their operational sites, I significantly enhanced customer satisfaction. This personal approach helped in fostering long-term relationships and trust with key clients.
• I implemented efficient parts management strategies that improved inventory control and reduced turnaround times. This led to better availability of parts and equipment, directly impacting the productivity of our clients.
• Under my leadership, the parts management team became more customer-focused and efficient. I emphasized skill development and knowledge sharing, which contributed to the overall improvement of the team's performance.
• By closely working with the supply chain team, I played a pivotal role in streamlining processes, ensuring timely delivery of parts, and minimizing disruptions to our clients' operations.

My strategies and customer-centric approach contributed to an increase in revenue and a reduction in operational costs, making a significant impact on the company's profitability in the region.

At Komatsu Australia, starting as a storeman and progressing to a parts interpreter, I accomplished several key achievements that paved the way for my eventual promotion to Parts Manager:

• As a storeman, I learnt inventory management techniques that significantly enhanced efficiency in stock handling and storage. This led to faster retrieval times and reduced inventory discrepancies.
• Transitioning to a Parts Interpreter role, I accumulated a deep understanding of Komatsu's product range. I efficiently matched customer needs with the correct parts, ensuring high levels of customer satisfaction and repeat business.
• I developed a more streamlined process for parts ordering, reducing lead times and improving the supply chain efficiency. This not only improved customer service levels but also contributed to a reduction in operational costs.
• I took the initiative to train new store staff, sharing my knowledge and experience, which fostered a more skilled and cohesive team.
• My ability to swiftly address and resolve customer queries and complaints was recognized as a key strength, contributing to maintaining high customer retention rates.

These achievements collectively showcased my dedication, skill, and leadership potential, leading to my promotion to the role of parts manager.