Roger Moore
DONVALE,VIC
Summary
Over 30 years experience as a Courier working with small to large companies, both Corporate and Medical.
Work hard to meet or exceed dispatcher and customer expectations.
Interact well with team and share advice and tips.
Embrace shifting schedules and delivery routes.
Always happy to handle frustrated customers with professionalism and a positive attitude.
My job is to take away the stress from my dispatcher and the client.
Overview
30
30
years of professional experience
Work History
Courier Contractor
Cent Express
11.2011 - 06.2024
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
- Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Escalated issues to supervisor for immediate remediation.
- Built professional relationships with customers and business partners to establish trust and credibility.
Courier Contractor
Toll Fast
03.2000 - 11.2011
- Medical supplies deliveries to Hospitals.
- Patient on table deliveries from the Tissue bank.
- Medical machinery deliveries to ICU.
- Pathology sample deliveries for Melbourne Pathology.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
- Delivered packages to customer doorsteps and business offices.
Courier Contractor
Minuteman Messengers
01.1994 - 03.2000
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- On secondment as the In-house Courier for Arthur Robinson Heddericks for 6 months.
- After hours picking up briefs from Legal firms and delivering to QCs and Barristers at their homes.
- After hours delivering tender documents to consultants involved in the CityLink project.
- Early morning mail runs and end of day mail pickups.
Education
Certificate IV - Small Buisness Management
RMIT University
Melbourne, VIC01.2000
Skills
- Package handling
- Punctuality
- Deadline-oriented
- Route Planning
- GPS Navigation
- Relationship building and rapport
- Working Independently
- Customer Service
- Problem-Solving
- Time Management
- Time Sensitive Deliveries
- Valid Driver's License
- Clean Driving Record
- Handheld scanning devices
- Delivering medical records
- X-ray runs- returning to GPs
- Medical supplies, Hip replacement kits, Medical instruments handling and delivery
- Heart valve delivery to ICU
Timeline
Courier Contractor
Cent Express
11.2011 - 06.2024
Courier Contractor
Toll Fast
03.2000 - 11.2011
Courier Contractor
Minuteman Messengers
01.1994 - 03.2000
Certificate IV - Small Buisness Management
RMIT University
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