YING YIK (ROGER) NG
Sydney,Australia
Summary
I am a responsible and motivated individual eager to utilize my skills in order to benefit the organization, whilst simultaneously enhancing and developing my abilities in a way that will benefit my future endeavors.
- Team oriented mentality - accomplish mutually held goals
- Strong work ethic - Motivated to continuing learning
- Quick to adapt - Learn new concepts
- Exceptional interpersonal skills
- Excellent communication and time management skills
- I intend to maximize my core competencies and consistently aim to challenge myself to exceed expectations.
Overview
11
11
years of professional experience
Work History
Manager of Operations
R & P Labels Pty Ltd
07.2021 - 01.2023
- Trained new employees to perform duties.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured compliance with all food safety regulations and sanitation standards.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Managed day-to-day operations, including scheduling, budgeting, and inventory control.
Restaurant Manager
Metarbar Holdings Pty Ltd
01.2018 - 06.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Adhered to all health department regulations regarding food storage and preparation.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Purchaser Coordinator
Techno Express Pty Ltd
Sydney, Australia
01.2017 - 01.2018
- Negotiate with suppliers for best products and prices
- Monitor stock levels, allocate stock appropriately to ensure business run efficiently
- Credit control and debt collection
- Coordinate with logistic department to ensure smooth delivery.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Assisted Accounts Payable team during invoice processing by providing necessary information about purchase orders.
Customer Support Administrator (Inbound and Outbound)
Techno Express Pty Ltd
Sydney, Australia
01.2016 - 01.2017
- Liaise with internal parties to ensure smooth operations
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of all conversations with customers in the CRM system.
- Monitored incoming emails, chat messages, and other communication channels to ensure timely response to inquiries.
Customer Service Representative (Inbound and Outbound)
Cubic Transportation Systems
Sydney, Australia
01.2015 - 01.2016
- Taking inbound and outbound calls from Opal card users, their first point resolution
- Multi-tasking and clear communication skills
- Gain confidence of managers and supervisors for job abilities.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Supervisor - Managerial Role
BaoJiXiang food Trade company Limited
Shenzhen, China
01.2013 - 12.2013
- Look after production line, monitor stock, staffing, customer feedbacks and advertising
- Established and enforced clear goals to keep employees working collaboratively.
- Gain in-depth knowledge in food chain production, workplace communication, work safety and hygiene
- Coordinated employee schedules according to shift changes and availability.
- Implemented strategies to take advantage of new opportunities.
Accountant / Logistics
BaoJixiang food Trade company Limited
Shenzhen, China
01.2012 - 01.2013
- Monitor inventory, gather and record trends, provide weekly forecast reports
- Gain understanding in operations and production chains
- Control and minimize wastage.
- Monitored balance sheets and income statements to evaluate financial performance.
- Reviewed invoices for accuracy and completeness prior to payment processing.
Auditor (Vacation Job)
Deloitte Touche Tohmatsu
Hong Kong, China
01.2011
- Match accounts accordingly, alarm supervisors when suspicious transactions occur
- Confident and precise communication, ability to execute tasks effectively and efficiently, ability to work as a team.
Telemarketer - Sales
Maths Worldwide
Sydney, Australia
01.2010
- Make calls to potential customers, capture their interest and set appointments
- Gain skills in communication with a large range of customer personalities
- Teamwork to ensure maximum efficiency.
Staff
Curzon Hall (Wedding and catering venue)
Sydney, Australia
01.2010
- Quick, responsive, and alert to more than 200 guests
- Show professionalism at all times
- Ability to multitask, follow procedures, and think outside the box.
Education
Diploma of Commerce/Accounting -
Sydney Institute of Business and Technology
12.2007
Completion of Higher School Certification -
Newington College
12.2005
Bachelor of Commerce - Professional Accounting -
Macquarie University
Skills
- Restaurant Operations Management
- Menu Development
- Recruitment
- Staff Management
- Operations Management
- Customer Engagement
- Labor and Food Cost Control
- Complaint Resolution
- Organization and Prioritization
Availability
Available immediately
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
References
- Ms. Heidi, Senior Manager, Cubic Transportation Systems, Sydney, Australia, (Will be provided when requested)
- Miss Wang, Operating Manager, BaoJixiang food Trade company Limited, Shenzhen, China, + (852) 9184-4631
- Miss Abby, Supervisor in Charge, Maths Worldwide, Sydney, Australia, + (614) 00-361-408
- Mr Ross, Manager in Charge, Curzon Hall, Sydney, Australia, + (614) 20-949-842
- Mr N Fox, Fletcher House Master, Newington College, Stanmore, Australia, + (612) 9568-9333
Timeline
Manager of Operations
R & P Labels Pty Ltd
07.2021 - 01.2023
Restaurant Manager
Metarbar Holdings Pty Ltd
01.2018 - 06.2021
Purchaser Coordinator
Techno Express Pty Ltd
01.2017 - 01.2018
Customer Support Administrator (Inbound and Outbound)
Techno Express Pty Ltd
01.2016 - 01.2017
Customer Service Representative (Inbound and Outbound)
Cubic Transportation Systems
01.2015 - 01.2016
Supervisor - Managerial Role
BaoJiXiang food Trade company Limited
01.2013 - 12.2013
Accountant / Logistics
BaoJixiang food Trade company Limited
01.2012 - 01.2013
Auditor (Vacation Job)
Deloitte Touche Tohmatsu
01.2011
Telemarketer - Sales
Maths Worldwide
01.2010
Staff
Curzon Hall (Wedding and catering venue)
01.2010
Diploma of Commerce/Accounting -
Sydney Institute of Business and Technology
Completion of Higher School Certification -
Newington College
Bachelor of Commerce - Professional Accounting -
Macquarie University
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