Roger Scholtz
Woongarrah,NSW
Summary
Proven leader in enhancing membership growth and fostering high-performing, customer oriented teams, that deliver real result as demonstrated by my success at Millennium Health Club.
Highly experienced in handling complex facility management, budgeting, staffing/rostering, staff training and, perhaps most important of all, establishing an organisation wide culture.
Demonstrates strong professional interpersonal skills with members, customers, senior management and staff.
Where necessary I have also displayed great conflict resolution skills showing great adaptability to rapidly evolving situations using fairness and respect.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Poised to contribute to team success and achieve positive results.
As you may be able to tell from my average length of employment I am incredibly loyal and committed to the roles I undertake. I am ready to tackle new challenges, new roles and advance your organisational objectives with the same dedication, loyalty and enthusiasm that I have brought to all of my previous roles.
Overview
24
24
years of professional experience
Work History
Club Manager
Millennium Health Club
06.2016 - Current
- Enhanced and maintained loyal club membership base by implementing targeted marketing strategies and cultivating an environment of exceptional customer service.
- Recruited, trained and developed high-performing staff whilst fostering a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Successfully maintained customer satisfaction by professionally resolving any complaints, promptly addressing member concerns, diplomatically and fairly resolving conflicts between members, and adapting to meet unforeseen challenges such as equipment/facility failures to keep the club running smoothly.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Personal Training Manager
Resolution Fitness
02.2005 - 07.2016
- Developed a successful team of personal trainers by providing ongoing mentoring, coaching, and professional development opportunities.
- Designed engaging fitness challenges for members to participate in, boosting camaraderie among gym-goers while increasing overall member engagement.
- Lead by example. By focusing on providing an exceptional level of service to meeting my clients needs I quickly grew and maintained a very large and loyal client base myself as team leader. Not only was I the top performing Personal Trainer, my clients and then my teams clients also achieved some jaw dropping transformations. I led by example and the team (and the club members) benefited.
- Recruited interviewed, hired, and onboarded new personal trainers by identifying individuals who demonstrated strong work ethic, passion for health and fitness, and excellent communication skills.
- Managed budgets for staffing expenses, staff education resources, marketing materials, equipment maintenance while maintaining profitability.
Store Manager
Vintage Cellars (Coles Myer Group)
02.2001 - 03.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Organized special events (invitation only wine tastings, store events, new vintage releases and educational seminars, member wine & paired dinner events and masked tastings, targeted to key customers involving both suppliers and wine-makers to drive high value foot traffic into the store and increase sales opportunities.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Investment Potfolio Review (Jnr)
Godfrey Pembroke
01.2002 - 08.2003
- Created client portfolio reviews which involved reviewing financial documents and reports.
- Experienced working in a small, niche team of professionals during a very difficult and volatile time (September 11 terrorist attacks)
- Maintained strict confidentiality while handling sensitive financial information as part of the review process.
- Balanced multiple projects simultaneously without compromising quality or missing deadlines.
Education
Bachelor of Business Admin. - Management, Finance And Business Law
University of Western Sydney
Prospect And Parramatta CampusNo Degree - Certificate III And IV Personal Training
Fitness Institute of Australia
Sydney NSW01.2005
Skills
- Membership Growth
- Performance tracking KPI's
- Facility Management
- Staff Training
- Staff Scheduling
- Decision-Making
- Task Prioritization
- Team motivation
Timeline
Club Manager
Millennium Health Club
06.2016 - Current
Personal Training Manager
Resolution Fitness
02.2005 - 07.2016
Investment Potfolio Review (Jnr)
Godfrey Pembroke
01.2002 - 08.2003
Store Manager
Vintage Cellars (Coles Myer Group)
02.2001 - 03.2006
Bachelor of Business Admin. - Management, Finance And Business Law
University of Western Sydney
No Degree - Certificate III And IV Personal Training
Fitness Institute of Australia
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