Summary
Overview
Work History
Skills
Websites
References
Professional Highlights
Certification
Timeline
Generic

Roger Troman

Brisbane,QLD

Summary

People and Culture Generalist at IKEA North Lakes with expertise in team development and operations management. Demonstrated success in boosting coworker engagement and achieving recruitment goals, fostering a positive workplace culture. Skilled in implementing health initiatives and promoting a customer-centric environment, ensuring high performance and compliance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

People and Culture Generalist

IKEA North Lakes
05.2022 - Current
  • To create an inspiring IKEA experience, we need to make sure our coworkers have the preconditions to meet our customers in the best possible way. The purpose of People and Culture function is to secure the competence and organisation to reach our business ambitions.
  • To succeed we are to focus on three movements: People choose IKEA for what we stand for, Engaged IKEA people with customers at heart, A modern lean and agile IKEA fit for growth.
  • In this role my Key Responsibilities are- Execute all operational tasks related to P&C to deliver excellent co-worker experience.
  • Support the building of local business competence & performance by setting and working on relevant People goals.
  • Ensure recruitment and on-boarding of the right talents with the right contracts in close collaboration with Market area and unit People and culture Specialist.
  • Implement Health and Wellbeing initiatives at unit level.
  • Ensure and execute delivery of learning and training at unit level.
  • Securing engagement and retention by understanding the conditions of our co-workers.
  • Implement a coworker plan that effectively manages all local interactions with coworkers and ensures that all areas in the unit work with labour relations principles and uphold local policies, procedures and laws.

Shopkeeper HFB 4,5,& 9

IKEA North Lakes
12.2019 - 05.2022
  • To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long term profitability.
  • In this role my Key Responsibilities are Ensure you have the right number of coworkers in the right place at the right time.
  • Ensure the shop is in excellent shape as new and fully and efficiently always stocked with our four merchandising basics in place and is presented in a way that is inspiring and satisfying to our customers.
  • Ensure your team has the knowledge about the product range as well as the IKEA services so they can share this knowledge with our customers.
  • Take responsibility for your department’s goals and secure that your action plan ensures the country priorities for your HFB are implemented in your store.

Store Manager

Myer Pty Ltd
01.2008 - 08.2019
  • As a store manager I owned the store, it was my business, and I was accountable for the stores financial results. It was my responsibility to set the direction, culture, development of the team whilst also building relationships with the broader business and community.
  • In this role my Key Responsibilities are- Set the direction of the Store Team by building store plans in alignment with the Company Strategy to achieve our K.P.I’s.
  • Guide and evaluate execution of store plan, adapting as needed, to drive financial performance.
  • Establish and foster a high performance, customer focused, service and selling culture aligned to the company values.
  • Build positive relationships with internal and external business partners, customers and the local community.
  • Lead, empower, coach and develop my leadership team to realise their potential and build capability.
  • Inspire my team to embrace and adapt to change through effective communication and role modelling.

Assistant Store Manager

Myer Pty Ltd
04.2004 - 01.2008
  • In this role my Key Responsibilities were- Effectively execute the store plan and manage daily activities, evaluating and adapting tactics as needed to drive financial performance.
  • Manage our store levers to deliver customer experiences and drive our stores financial performances, with a focus on optimising productivity of space, merchandise and people.
  • Actively drive a high performance, customer focused, service and selling culture aligned to the company values.
  • Allocate and manage store operational responsibilities and activities in a coordinated and collaborative way.
  • Lead, empower, coach and develop my team to realise their potential and build capability.
  • Encourage my team to adapt to new ways of operating through effective communication and role modelling.

Skills

  • Communication skills
  • People management
  • Retail sales
  • Profit and loss oversight
  • Merchandising strategies
  • Team development
  • Inventory control
  • Loss prevention techniques
  • Customer service excellence
  • Regulatory compliance
  • Shrinkage management
  • Operations management
  • Safety protocols
  • Salary administration

References

  • Terry Saltnes, Propert Investment Advocate and Project Manager, 0416 178 860
  • Garth Lambourn, Uniting Care Regional Business Manager, 0438 101 119

Professional Highlights

  • Leadership, In 2021 Lead the bedrooms team to achieve #1 status in achieving largest increase on Goal Index, 2 years in a row.
  • Leadership, In 2024 was given the opportunity to take on the role of Unit People and Culture Manager IKEA North Lakes on a temporary secondment.
  • Leadership, In 2010 I was appointed Store Manager Myer Brookside then held several Store Manager positions up until 2019.
  • People, Was part of the P&C Team that developed strategies to increase retention and lower turnover which not only received a golden handshake by the Global Board but was included in the AU Business Plan for FY24.
  • People, Over my career I have had the opportunity to coach, mentor a develop several people which gives me a sense of fulfilment and achievement, to see coworkers/staff go onto be future leaders which is something that is hard to describe.
  • Sales initiatives, Christmas 2017/18 (Sept-Jan) I had to come up with Sales driving initiatives, I was able to negotiate with the Shopping Centre and Sealy to go into a vacant shop which proved to be very successful where we wrote $429k in sales at no cost to the Myer business. We did this again in Christmas 2018/2019 where we again were successful with Sales of $470k and at no cost to the Myer business. This is planned again for Christmas 2019/2020.
  • Customer Experience, I was one of 4 Managers who worked on a strategy to improve the Customer Experience in Queensland. The Strategy was about delighting our Customers, this was a 3 prong strategy of Defend, Dominate and Delight. The strategy was so successful Myer rolled this out nationally and we won an award in the Companies Inspirational Peoples Award for Innovation in Business.
  • Community, As a founding member of the Myer Community Fund I had the pleasure of being part of a Team that helps to raise funds to benefit a number of Charity’s and this year I was able to help The Lady Musgrave Foundation secure a $25,000 Myer Community Fund grant to aid their foundation.

Certification

  • OHSA Certificate in Rehabilitation and Return to Work Coordinatore

Timeline

People and Culture Generalist

IKEA North Lakes
05.2022 - Current

Shopkeeper HFB 4,5,& 9

IKEA North Lakes
12.2019 - 05.2022

Store Manager

Myer Pty Ltd
01.2008 - 08.2019

Assistant Store Manager

Myer Pty Ltd
04.2004 - 01.2008

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Roger Troman