Roger Wills
Miranda,New South Wales
Summary
Currently own my own company which is the sole distributor for Dolphin Imaging & Management solutions in Australian and New Zealand clients. We sell , install and support Dolphin Imaging and Management solution software to Orthodontist, Imaging centres and Oral surgeons.
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
27
27
years of professional experience
Work History
CEO
SOSMAN Pty Ltd
Sydney, New South Wales
05.2023 - Current
- Conducted user-training sessions onsite at client locations to provide hands-on instruction in the use of various software applications.
- Provided one-on-one support to users experiencing difficulty with specific software functions.
- Conducted periodic follow up meetings with clients to determine effectiveness of training program and identify areas needing improvement.
- Organized workshops and seminars to educate users on advanced functionality within software programs.
- Provided technical support to internal customers in resolving complex software and hardware issues.
- Built relationships with customers to encourage repeat business opportunities.
- Analyzed customer feedback data to identify areas of improvement for customer service practices.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Software Trainer and Support Manager
Dolphin Imaging & Management Solutions
Miranda, New South Wales
02.2006 - 05.2023
- Provided training for software applications to groups of up to 20 people.
- Developed and implemented comprehensive training curriculums.
- Conducted orientation sessions for new hires on software usage.
- Assisted users with troubleshooting technical issues related to software operations.
- Facilitated workshops that focused on integrating technology into classroom learning environments.
- Communicated with developers on new features, bugs and customer comments.
- Provided help desk support by responding to user training requests and training questions.
- Evaluated effectiveness of training using surveys and other client engagement initiatives.
Computer Trainer
Computer Power Training Institure
Sydney, New South Wales
02.1998 - 03.2006
- Conducted individual and group training sessions to teach basic computer skills.
- Assessed the needs of trainees to determine the appropriate learning approach.
- Provided technical assistance and troubleshooting advice to help users improve their computer knowledge.
- Demonstrated how to use software applications such as Microsoft Office Suite, Adobe Photoshop.
- Monitored progress of learners throughout their training period and provided feedback accordingly.
Education
Advanced Diploma of Information Technology - Information Technology
Computer Power
Sydney NSW01-1997
Advanced Diploma of Personel Management - Human Resources
NSW Tafe
Sydney, NSW11-1993
High School Diploma -
Pendle Hill High School
Sydney NSW11-1983
Skills
- Process Optimization
- Corporate governance
- Strategic planning
- Revenue growth
- Team collaboration
- Training delivery
- Software troubleshooting
- Software expertise
- Teamwork and collaboration
- Training program development
- Leadership development
- System administration
- Software installation
- Technical support coordination
- Technical troubleshooting
- Customer communications
Timeline
CEO
SOSMAN Pty Ltd
05.2023 - Current
Software Trainer and Support Manager
Dolphin Imaging & Management Solutions
02.2006 - 05.2023
Computer Trainer
Computer Power Training Institure
02.1998 - 03.2006
Advanced Diploma of Information Technology - Information Technology
Computer Power
Advanced Diploma of Personel Management - Human Resources
NSW Tafe
High School Diploma -
Pendle Hill High School
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