Summary
Overview
Work History
Education
Skills
Timeline
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ROGER YI

HORNSBY,NSW

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

9
9
years of professional experience

Work History

Sales Consultant

VODAFONE TELECOMMUNICATION
CHATSWOOD, New South Wales
06.2017 - 09.2021
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Contacted new and existing customers to outline benefits of products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Maintained records related to sales for store management.

Customer Service Representative

LIVINGSTYLES.COM.AU
Mascot, New South Wales
03.2014 - 10.2016
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.

Cashier

EASY LIQUOR
NORMANHURST, New South Wales
04.2012 - 11.2013
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Welcomed customers, offering assistance to help find store items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Education

MASTER OF BUSINESS IN ACCOUNT AND FINANCE - ACCOUNTING AND FINANCE

UNIVERSITY OF TECHNOLOGY SYDNEY
Sydney, NSW
02-2012

Skills

  • Customer Consulting
  • Sales Closing
  • Problem-Solving Abilities
  • Multi-Task Management
  • Sales Strategy Development
  • Retail Sales Customer Service

Timeline

Sales Consultant

VODAFONE TELECOMMUNICATION
06.2017 - 09.2021

Customer Service Representative

LIVINGSTYLES.COM.AU
03.2014 - 10.2016

Cashier

EASY LIQUOR
04.2012 - 11.2013

MASTER OF BUSINESS IN ACCOUNT AND FINANCE - ACCOUNTING AND FINANCE

UNIVERSITY OF TECHNOLOGY SYDNEY

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