Roger, Cheng Yuan Tsai
Brisbane
Summary
Dynamic Golf Shop Attendant at Brookwater Golf & Country Club, adept at enhancing customer experiences through exceptional service and proactive problem-solving. Skilled in golf club fitting and maintaining store appearance, I effectively coordinated tournament preparations and streamlined operations, ensuring seamless event execution and customer satisfaction.
Professional with significant experience in customer-facing retail environment, highly skilled in sales, inventory management, and customer service. Known for a strong focus on team collaboration and flexibility in adapting to changing needs. Reliable and results-driven, excelling in maintaining a positive atmosphere and ensuring customer satisfaction. Skilled in using point-of-sale systems, managing stock, and providing knowledgeable assistance to customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Golf Shop Attendant
Brookwater Golf & Country Club
01.2014 - 02.2025
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure the smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Collaborated with other team members to ensure the smooth operation of the golf shop during peak times and special events.
- Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
Education
Bachelor of Sport Management - Sport Management
Griffith University
QLD12-2025
Skills
- Maintaining store appearance
- Golf lesson coordination
- Bag storage organization
- Proactive mindset
- Golf club fitting
- Strong communication and interpersonal skills
- Customer service
- Time management
- Golf tournament assistance
- Cash handling
- Product and service sales
- Time management abilities
Certification
PGA tour membership, sports psychology, sports management, Class C Sports Injury Protector Certificate, Sports Injury Protector Certificate
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Golf Shop Attendant
Brookwater Golf & Country Club
01.2014 - 02.2025
Bachelor of Sport Management - Sport Management
Griffith University
Similar Profiles
Andrew MichalekAndrew Michalek
Golf Course Groundskeeper at Brandermill Country Club, Birkdale Golf ClubGolf Course Groundskeeper at Brandermill Country Club, Birkdale Golf Club
Addisen rainsAddisen rains
Beverage Cart Attendant at The Players Club Golf and Country ClubBeverage Cart Attendant at The Players Club Golf and Country Club
Phillip CarltonPhillip Carlton
Grounds Maintenance Worker at DeBary Golf & Country Club; Owned by ClubGrounds Maintenance Worker at DeBary Golf & Country Club; Owned by Club