RAJPAL DHANOA
Sydney,Australia
Summary
A passionate provisional psychologist aiming to develop their skills to become a competent practitioner. With a strong interest in unpacking client stories to reveal mental disorders and create the relevant treatment strategy, I aim to learn as much as possible about a given specialisation to ensure the best client outcomes. I enjoy the process of learning and feedback and am excited to receive supervision under your guidance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Western Sydney University
2021.06 - Current
- Provide course information and pathway options for potential students.
- Provide outstanding customer service to ensure daily, weekly and monthly targets are met.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and customer satisfaction.
Night fill Team Member
Woolworths
2020.01 - 2022.01
- Attend any questions from customers regarding merchandise
- Take inventory and examine merchandise to identify items that need to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Servicing Advisor
National Australia Bank
2019.01 - 2020.01
- Effectively provided resolutions to customers in a timely manner
- Provide a great customer experience
- Achieving daily, weekly and monthly targets
- Able to communicate effectively to ensure the correct procedure is followed
- Multiple Banker of the Month awards.
Education
Master of Professional Psychology -
Western Sydney University
12.2024
Bachelor of Psychological Science (Honours) -
Western Sydney University
11.2023
Bachelor of Social Science (Psychology) -
Western Sydney University
11.2022
Higher School Certificate -
Glenwood High School
01.2016
Skills
- Problem solving
- Attention to detail
- Client focused
- Creative thinking
- Time management
- Active Listening
- Critical Thinking
- Emotional awareness
- Multicultural Competence
- Self-reflection
Timeline
Customer Service Representative
Western Sydney University
2021.06 - Current
Night fill Team Member
Woolworths
2020.01 - 2022.01
Servicing Advisor
National Australia Bank
2019.01 - 2020.01
Master of Professional Psychology -
Western Sydney University
Bachelor of Psychological Science (Honours) -
Western Sydney University
Bachelor of Social Science (Psychology) -
Western Sydney University
Higher School Certificate -
Glenwood High School
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