Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Rohail John

Summary

Dedicated and results-driven Crew Member with over two years of experience in fast-paced restaurant environments. Proven track record in delivering exceptional customer service, maintaining high standards of cleanliness, and contributing to team efficiency. Adept at handling multiple tasks simultaneously, managing operations in the absence of a manager, and consistently achieving organizational goals. Looking to leverage my skills in a dynamic team-oriented role within the hospitality industry.

Overview

3
3
years of professional experience

Work History

Crew Member

Nandos Peri Peri
Lyndhurst
03.2022 - Current
  • Delivered excellent customer service, resulting in a 15% increase in repeat customers and positive feedback
  • Efficiently handled 50+ customer orders per shift, ensuring accuracy and timeliness in meal preparation and payment collection
  • Maintained a clean and sanitary food preparation area, consistently passing all health inspections with a 100% compliance rate
  • Managed front counter operations and supported various kitchen duties, ensuring smooth service during peak hours
  • Collaborated with a diverse team, contributing to a 10% increase in shift efficiency through improved teamwork and communication
  • Streamlined order processing with team members, reducing wait times by 20% during busy hours
  • Assumed managerial duties in the absence of the manager, overseeing staff and ensuring operational continuity
  • Efficiently managed order packing and customer interactions, consistently meeting delivery timelines and enhancing customer satisfaction.

Education

Year 12 -

Cranbourne Secondary College
Cranbourne, VIC

Skills

  • Customer Service Excellence
  • Time Management
  • Team Collaboration
  • Order Management
  • Sanitation Standards
  • Problem Solving
  • Communication
  • Adaptability

Availability

  • Monday: 5pm - 10pm
  • Tuesday: 6pm - 10pm
  • Wednesday: 6pm - 10pm
  • Thursday: 6pm - 10pm
  • Friday: 6pm - 10pm
  • Saturday: 9am - 10pm
  • Sunday: 9am - 10pm
  • Able to adjust upon request

References

  • Reon Scott, +61 410 355 865(Store manager)
  • Edward Burgess, +61 407312152(Store manager)
  • Casey Poussard, +61 467 882 056(Shift Leader)
  • Jessica Miller, +61 457603253(Assistant Manager)
  • Taylor Possingham, +61 411121937(Shift Leader)

Timeline

Crew Member

Nandos Peri Peri
03.2022 - Current

Year 12 -

Cranbourne Secondary College

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Rohail John