ROHAN ARORA

Control room operator at national control room based at Woolworths head office, Bella Vista

Role and Responsibilities:

• Providing administrative support to the Workplace team.
• Create, prepare, and send reports to various departments.
• Create/delete access passes for support office team members, contractors and visitors for all Woolworths support offices across Australia.
• Set priorities and problem-solving workflow issues to maintain rapport with team.
• Manage data centre access for contractors.
• Contributing in developing and implementation of new procedures.
• Verifying change and enabling biometric scan.
• Preparing incidents reports and sharing the findings with appropriate department Managers/Supervisors.
• Liaise with other departments for smooth conduct of events.
• Respond to email and phone queries.

Responsibilities:

• Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
• Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
• Handled inquiries from prospective students to provide detailed information regarding admissions process.
• Contacted prospective students via email and phone calls.
• Provided accurate and timely advice to prospective and current students.
• Ensured students' information is maintained accurately and up to date.
• Contributed to the development and implementation of improvements to the policies, systems and processes.
• Provided admin support to students and trainers.
• Making roster for trainers and ensuring all leaves and days off are covered.

Responsibilities :

• Looking after compliance of brokers and customers
• Ensure KYC of brokers and customers are up to date
• Ensure all the brokers offices are as per regulatory requirements
• Escalate and take corrective actions for non compliance of company policies
• Ensure quarterly compliance checks have been carried out for all brokers.