ROHAN COX
12 Winers CircleAspendale Gardens,Vic
Summary
Professional Automotive Service Manager looking for an opportunity to work in reputable company that can provide good and challenging working environment.
Overview
37
37
years of professional experience
Work History
Automotive Warranty Consultant
AUTOMOTIVE SERVICE RELIEF
09.2016 - Current
- Warranty Training, Warranty Maximization, Service gross profit analysis, Audit compliance, Warranty report clean up, Relief Service Advising /Management, Providing general advice
Service Manager
KNOX JEEP
04.2016 - 08.2016
- Supervision of 12 Staff Members, Creation of power point presentations for staff training, Training staff on policy and procedure, Creating and implementing Price menus, Ensuring Policy and Procedures are followed, Customer dispute resolution, Introduction and installing new OEM scan tools, Overseeing depart for OEM warranty Compliance
After Sales Consultant
MOTOR WORLD
12.2015 - 03.2016
- Inducting new staff including Service Manager and Advisor, Assisting senior management with sale of Business and hand over to new owners
Service Manager
MOTOR WORLD
07.2012 - 11.2015
- Supervision of 15 Staff Members, Achieving monthly targets, Creation of power point presentations for staff training, Training staff on distributor policies and procedure, Creating company internal training procedures, Creating and implementing Price menus, Customer dispute resolution, Overseeing 3 sites for OEM warranty Compliance
Spare Parts Manager
BRIGHTON CHRYSLER (Motor World)
06.2011 - 07.2012
- Supervision of 3 staff members, Creating Marketing campaigns for Trade Sales, Accessories display and client promotions, Preparing company for sale, Ensuring correct inventory
Assistant Service Manager/Service Advisor
BRIGHTON CHRYSLER
08.2010 - 05.2011
Service Advisor/Warranty Administrator
CITY CJ (ESSENDON CHRYSLER)
08.2008 - 08.2010
Service Advisor
BERWICK CHRYSLER JEEP & DODGE
11.2007 - 07.2008
Service Manager
MORNINGTON NISSAN, PENINSULA CHRYSLER,JEEP & DODGE
04.2007 - 11.2007
Service Manager
BRIGHTON AUTOMOTIVE
01.2004 - 03.2007
Service Advisor/Warranty Manager
BRIGHTON CHRYSLER
01.1998 - 01.2004
Warranty/Cost Clerk
JEFERSON FORD
01.1993 - 01.1998
Warranty Claims Clerk/Service Advisor
PRESIDENT FORD
01.1990 - 01.1993
Warranty Claims Clerk
Terry Seletto Ford/Daihatsu
01.1987 - 01.1990
Education
Diploma of Business Management -
Kangan Tafe (Vacc)
01.2010
Higher School Certificate -
Ardoch High School
01.1985
Skills
- Strong Management of automotive after sales departments
- Training skills being one on one or group
- Able to work both autonomously or as part of a team
- Learn quickly automotive soft ware packages
- Problem solving skills looks for cause of failure Then plan to fix failure
- Customer relation skills planning and conflict resolution to achieve CSI
- Write training programs to remedy failure of present systems once cause is pin pointed and introduce procedures to rectify potential problem
- Understanding of reports required for after sales
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Warranty Analysis
Timeline
Automotive Warranty Consultant
AUTOMOTIVE SERVICE RELIEF
09.2016 - Current
Service Manager
KNOX JEEP
04.2016 - 08.2016
After Sales Consultant
MOTOR WORLD
12.2015 - 03.2016
Service Manager
MOTOR WORLD
07.2012 - 11.2015
Spare Parts Manager
BRIGHTON CHRYSLER (Motor World)
06.2011 - 07.2012
Assistant Service Manager/Service Advisor
BRIGHTON CHRYSLER
08.2010 - 05.2011
Service Advisor/Warranty Administrator
CITY CJ (ESSENDON CHRYSLER)
08.2008 - 08.2010
Service Advisor
BERWICK CHRYSLER JEEP & DODGE
11.2007 - 07.2008
Service Manager
MORNINGTON NISSAN, PENINSULA CHRYSLER,JEEP & DODGE
04.2007 - 11.2007
Service Manager
BRIGHTON AUTOMOTIVE
01.2004 - 03.2007
Service Advisor/Warranty Manager
BRIGHTON CHRYSLER
01.1998 - 01.2004
Warranty/Cost Clerk
JEFERSON FORD
01.1993 - 01.1998
Warranty Claims Clerk/Service Advisor
PRESIDENT FORD
01.1990 - 01.1993
Warranty Claims Clerk
Terry Seletto Ford/Daihatsu
01.1987 - 01.1990
Diploma of Business Management -
Kangan Tafe (Vacc)
Higher School Certificate -
Ardoch High School
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