Rohan Dhungana
Gungahlin,ACT
Summary
Proven leader and efficient problem-solver, I enhanced customer satisfaction and upsold products effectively at IGA, demonstrating advanced sales expertise and exceptional communication skills. Trained staff and streamlined operations at Rock Dining Hall, significantly improving productivity. Expert in cash register operation and adept at assessing customer needs, I consistently exceed sales targets.
Overview
3
3
years of professional experience
Work History
Sales Assistant
IGA
Dickson
10.2023 - Current
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed both cash and card purchases and returns.
- Managed multiple tasks in high-volume environment.
- Supported store promotions by effectively communicating deals and specials to customers.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Increased sales with upselling techniques and product recommendations based on customer needs.
- Reconciled cash drawer and corrected any errors.
Shift Supervisor
Rock Dining Hall
Kentucky
02.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Diploma - Nursing
Canberra Institute of Tech
Canberra, ACTSkills
- Stock management
- Sales expertise
- Cash Register Operation
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer Needs Assessment
Reference
Niroj Khatiwada
IGA Supervisor
0420499722
Sudip Shrestha
IGA Manager
0494 170 048
Timeline
Sales Assistant
IGA
10.2023 - Current
Shift Supervisor
Rock Dining Hall
02.2022 - 09.2023
Diploma - Nursing
Canberra Institute of Tech