Rohan Mashru
MELBOURNE,VIC
Summary
Customer-focused professional with experience in luxury hospitality, sales, customer service, and marketing. Specializes in delivering outstanding guest experiences, fostering client relationships, and supporting sales initiatives in fast-paced environments. Holds a Master of Communication and a Bachelor’s in Marketing with Advertising and Digital Communications, leveraging strong communication and problem-solving skills to drive customer engagement and business growth.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Food and beverage expert
The ritz Carlton melbourne
Melbourne , Victoria
07.2026 - 09.2026
- Delivered premium food and beverage service in the Lobby Lounge, ensuring exceptional guest experiences in a luxury hotel environment
- Coordinated with team members to ensure efficient service operations, lounge presentation, and a welcoming atmosphere
- Maintained The Ritz-Carlton’s luxury service standards, providing attentive, personalised service to guests
Customer Service Representative
TSA group - IAG Melbourne.
Melbourne , Victoria
12.2025 - 02.2026
- Handled inbound customer enquiries for IAG insurance brands, providing accurate policy information and claims support
- Maintained high customer satisfaction scores through effective communication and problem resolution
- Collaborated with team leads to meet daily KPIs across call handling time and quality metrics
Food and Beverage Attendant
The langham hotel Melbourne
Melbourne , Vic
03.2025 - 07.2025
- Delivered seamless food and beverage service at high-profile banquet events and corporate functions
- Coordinated with events team on setup, service flow, and post-event breakdown
- Upheld The Langham's luxury service standards, ensuring exceptional guest experiences throughout banquet events.
Sales Intern
Expression brownies
Mumbai , Maharashtra
11.2021 - 07.2022
- Conducted outbound calls, sent emails, and engaged clients through social media.
- social media to connect with potential clients.
- Followed up with clients post-purchase to ensure satisfaction
Education
Masters of Communication - Communications
Deakin University
Melbourne , Victoria 10.2023 - 10.2025
Bachelors in Marketing With Advertising And Digital Communications - Marketing
London South Bank University
London , England 09.2019 - 09.2022
Skills
Customer-focused professional with experience in luxury hospitality, sales, customer service, and marketing Specializes in delivering outstanding guest experiences, fostering client relationships, and supporting sales initiatives in fast-paced environments Holds a Master of Communication and a Bachelor’s in Marketing with Advertising and Digital Communications, leveraging strong communication and problem-solving skills to drive customer engagement and business growth
Timeline
Food and beverage expert
The ritz Carlton melbourne
07.2026 - 09.2026
Customer Service Representative
TSA group - IAG Melbourne.
12.2025 - 02.2026
Food and Beverage Attendant
The langham hotel Melbourne
03.2025 - 07.2025
Masters of Communication - Communications
Deakin University
10.2023 - 10.2025
Sales Intern
Expression brownies
11.2021 - 07.2022
Bachelors in Marketing With Advertising And Digital Communications - Marketing
London South Bank University
09.2019 - 09.2022