Rohan Power
North Lambton
Summary
Highly motivated and results-driven service professional with 5+ years of experience in retail, including rapid progression from Store Assistant to Shift Manager and Health and Safety Representative within a year. Proven ability to lead teams, ensure operational excellence, and maintain high safety standards. With a strong background in customer service and food-related roles, I bring a versatile skill set and a commitment to delivering exceptional results. With strong retail expertise and computer proficiency gained through education and personal efforts, I am a dedicated, eager learner who thrives in dynamic environments. I am now seeking new opportunities to turn my focus towards and find a welcoming environment to develop a long-lasting professional career in.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager / WHS Representative
ALDI
08.2023 - Current
- As a shift manager at Aldi and a Health and Safety Representative, I oversee daily store operations, manage the team, ensure excellent customer service, and maintain inventory.
- I’m responsible for delegating tasks, resolving issues, and making sure all store policies are followed
- As a health and safety rep, I also ensure the store meets health and safety regulations, conduct risk assessments, and address any safety concerns to keep the workplace safe.
- Balancing both roles requires strong leadership, problem-solving, and a focus on maintaining a productive and safe environment for everyone.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Service Supervisor
Coles Group
07.2020 - 08.2023
- As a Service Supervisor at Coles, I was responsible for overseeing front-end operations, ensuring efficient customer service and smooth workflow management.
- My role involved handling refunds, price overrides, and EFTPOS issues while also resolving customer inquiries and complaints in a professional manner.
- I provided leadership and support to team members by assisting with training, managing break schedules, and stepping in during peak times to maintain efficiency
- Additionally, I managed cash handling, till balancing, and end-of-day reconciliations.
- Working in a fast-paced environment, I developed strong problem-solving, multitasking, and customer service skills, contributing to an effective and positive team dynamic.
Fast Food Attendant
KFC
03.2018 - 12.2018
- During my time at KFC, I excelled in a fast-paced environment, preparing and serving food while maintaining high standards of quality and hygiene.
- I provided excellent customer service, resolved issues promptly, and ensured a clean, organized workspace
- Skilled in time management, teamwork, and operating POS systems, I consistently delivered efficient and friendly service.
- My achievements include receiving positive customer feedback, upholding strict safety standards, and contributing to a positive team atmosphere.
- This experience honed my adaptability, communication, and ability to thrive under pressure.
Education
Higher School Certificate - Software Design and Development, Multimedia and Design, Tech, English Advanced, Math's Standard, Visual Design
St Mary's Catholic College
Maitland12.2022
Skills
- People Management
- Training Development
- Cash Handling
- First Aid
- Workplace Health and Safety
- Leadership
- Staff Supervision
- Extensive Customer Service
- Computer Literacy
- Punctual
- Cash handling
- Complaint handling
- Efficient multitasking
- Decision-making
Accomplishments
- Customer Relations - Earned 'Service Superstar' accolades for customer satisfaction and service.
- WHS Representative - Achieved through peer recommendations and excelling in store upkeep / safety.
Certification
- Provide First Aid Certificate, Current
- Health and Safety Representative Certificate, Current
- NSW Responsible Service of Alcohol Certificate, Current
Languages
English
Interests
- Gym Workouts
- Video Game Design
- Motorbike Riding
- Computer enthusiast, passionate about learning the latest advancements and innovations
Timeline
Shift Manager / WHS Representative
ALDI
08.2023 - Current
Service Supervisor
Coles Group
07.2020 - 08.2023
Fast Food Attendant
KFC
03.2018 - 12.2018
Higher School Certificate - Software Design and Development, Multimedia and Design, Tech, English Advanced, Math's Standard, Visual Design
St Mary's Catholic College
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