Rohan Rahman
Franklin,Australia
Summary
Enthusiastic and diligent student with solid skills and experience in customer service and office admin. Strong people skills, with commitment to providing exceptional customer service, with the ability to multitask efficiently. A reliable team player aiming to leverage skills in a retail environment.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Receptionist
Gungahlin Medical & Surgical Centre
06.2023 - 01.2025
- Customer Interaction: Offered professional and friendly service to visitors, enhancing their experience, and facilitating a welcoming environment.
- Administrative Support: Aided in the efficient operation of the office by organising files, confirming appointments, and updating client records.
- Communication: Handled incoming calls with promptness and directed them accurately, ensuring smooth internal operations.
- Team Collaboration: Contributed to team efforts by supporting staff with daily tasks, enabling better focus on high-priority activities.
- Financial Handling: Managed cash transactions and kept precise records of relevant payments.
- Managed appointment scheduling using electronic health record systems efficiently.
- Greeted and assisted patients, ensuring a welcoming environment at reception.
Education
High School Diploma -
Narrabundah College
Kingston, ACT01.2024
High School Diploma -
Harrison School
20 Wimmera St, Harrison ACT 291411-2023
Skills
- Customer Service: Experienced in greeting customers, resolving inquiries, and maintaining high levels of customer satisfaction
- Communication: Good verbal and written communication skills, capable of effective communication
- Team Collaboration: Proven ability to work well withing a team environment to achieve work goals
- Digital Proficiency: Skilled in using digital tools for record keeping, and transaction management
- Problem Solving: Ability to quickly identify issues and implement practical solutions
- Organisation: Ability to multi-task without compromising the quality of work
- Data entry
- Telephone skills
- Time management
Accomplishments
- Conflict Resolution: Successfully navigated customer service challenges by addressing and resolving issues promptly and tactfully.
- Digital Proficiency: Played a key role in transitioning hard copy medical records into a digital format, enhancing accessibility and efficiency.
- High Volume Management: Managed over 25 customer inquiries daily, maintaining high standards of customer service.
ACTIVITIES
Actively participate in basketball and gym to maintain a healthy lifestyle. Engage in community activities, including attending local and international food festivals. Enjoy spending quality time with family and friends, including BBQs, travel, and movie nights.
Languages
Arabic
Limited Working
Bengali
Professional Working
Timeline
Receptionist
Gungahlin Medical & Surgical Centre
06.2023 - 01.2025
High School Diploma -
Narrabundah College
High School Diploma -
Harrison School