Rohan Rai
Assistant Store Manager
Carrum Downs,VIC
Summary
I am looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Willingness to take on added responsibilities to meet team goals. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Assistant Store Manager
KFC Carrum Downs and KFC Rosebud
Carrum Downs, VIC
04.2017 - 02.2022
- I worked at KFC Rosebud as an Assistant Restaurant Manager on a Full-Time basis, this job includes me delegating and running a team of 5-10 team members and ensuring they are all adhering to KFC Policies, Procedures and Standards, this goes for myself as well. In all this i also ensure my team have a smooth and enjoyable shift as coming to work can be quite stressful at times
- My Main role is ensuring customer satisfaction and retention and ensuring every customer leaves happy and with a smile on their face
- As a manager, it is my responsibility ensure we are all Upholding KFC Policies and Procedures as the safety of our staff and customers is our No. 1 priority! As-well as the safe production of food our consumers are purchasing, this also important as we are subject to random Health checks, EHO checks, ROCC checks ( Restaurant Operations Compliance Check ) and it is of the upmost importance to ensure these checks are completed successfully as it is important to safety of staff and customers
- Other roles include ensuring our KPI's are met, to ensure we have a good and consistent flow of customer's, sales and profit as it is key to running a successful business
- Working along side my Store Manager to analyze business opportunities, then in turn implementing plans and process' to help better these areas of opportunities in store.
- Managed time efficiently in order to complete all tasks within deadlines
Team Member
Kmart Frankston
Frankston, VIC
04.2018 - 11.2018
- I worked at Kmart Frankston for roughly 8 months, my job included stocking shelves in the home department, use of registers, answering the phone and dealing with customer complaints and inquiries, help navigate customers to certain sections of the store to find what they were looking for and to ensure each and every customer left satisfied and with a smile on my face and ensuring I was upholding Kmart Procedures and Policies to ensure the safety of myself, customers and fellow work partners
- RELATED SKILLS - Communication - Problem Solving - Teamwork - Planning and Organising - Initiative - Learning and Technology - Delegation - Leadership - Customer Satisfaction - Self- Management
Volunteering
Carrum Downs Cricket Club
10.2012 - 01.2012
- I volunteered at my local cricket club when I used to play, when I had a game were I was not required to play I would help in the canteen or help with the sausage sizzle
- I was required to cook sausages for my team and my opponents
- I also had to setup the canteen by putting price tags on the chips and lollies and I had to make sure the drinks were cold for when the players finished the game.
Education
No Degree - VCAL
John Paul College
Frankston, VICSkills
- Originality and Creativity
- Team Leadership
- Multitasking and Prioritization
- Customer Relations
- Self-Motivated
- Punctual
- Verbal and written communication
- Dedicated
- Passionate
- Reliable
- Hardworking
- Strong initiative
- Time Management
- Goals and Performance
- Staff Supervision
- Attention to Detail
- Organization and Organizational Structuring
Accomplishments
- 2019 - Team Member of the Month award for always being hardworking, dedicated and never failing to show up for shifts, coming in early and staying back when necessary 2020 - Promoted as a Shift Supervisor at KFC Carrum Downs for showing my speed of service skills, delegation abilities, use of proper policies and procedures and the proof of working well in a team and leading a team to a smooth and fun shift. ( Training was taken place at Mornington KFC )
- Promotion to Assistant Store Manager of KFC Carrum Downs - Novemeber 2020
- Promotion to Duty Store Manager - Aldi Somerville ( November 2022
- Promotion to Assistant Store Manager - Aldi Somerville ( July 2023 )
- Successful Store Manager cover at Aldi Somerville May 2024
Certification
- Certificate of Merit Year 7 - in recognition of commendable work habits in Semester One
- Certificate of Merit Year 7 - in recognition of commendable work habits in Semester Two
- Certificate of Merit Year 8 - in recognition of commendable work habits in Semester One
- Certificate of Merit Year 8 - in recognition of commendable work habits in Semester Two
- Certificate of Merit Year 9 - in recognition of commendable work habits in Semester One
- Certificate of Merit Year 9 - in recognition of commendable work habits in Semester Two
- Coaches award for SIS intermediate Boys Cricket – Year 9
- Team Member of the Month award for always being hardworking, dedicated and never failing to show up for shifts, coming in early and staying back when necessary
- Promoted as a Assistant Manger at KFC Hastings for showing my speed of service skills, delegation abilities, use of proper policies and procedures and the proof of working well in a team and leading a team to a smooth and fun shift. ( Training was taken place at KFC Mornington )
References
Cassandra Burnett
0434 020 132
Restaurant Manager - KFC Karingal
Samuel Nestoriwskyj
0406 724 283
Store Manager - Aldi Somerville
Aaron Souery ( Personnel Reference )
0408 858 040
Site Manager - RNB Builders
Timeline
Team Member
Kmart Frankston
04.2018 - 11.2018
Assistant Store Manager
KFC Carrum Downs and KFC Rosebud
04.2017 - 02.2022
Volunteering
Carrum Downs Cricket Club
10.2012 - 01.2012
No Degree - VCAL
John Paul College
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