Rohan Sharma
Recruitment Enthusiast
Stanhope Gardens
Summary
Motivated and detail-oriented university student with a strong interest in recruitment and people-focused roles, looking to establish a long-term career in HR. Eager to leverage education and training in the recruitment setting to support the growth and success of a high-performing organisation. Confident in handling fast-paced environments, managing multiple tasks, and maintaining professionalism in both face-to-face and written communication.
Overview
3
3
years of professional experience
Work History
Barista & Front of House Assistant
Lakeside Cafe
03.2023 - Current
- Operated point-of-sale system to process transactions accurately while maintaining cash register integrity throughout shifts.
- Provided exceptional customer service by engaging with patrons, addressing inquiries, and resolving issues to enhance overall experience and build rapport.
- Collaborated with team members during busy periods to maintain efficient workflow and meet peak service demands without compromising quality.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and attentively addressing their needs.
- Multitasking a series of all-rounder duties in a fast paced environment including including serving customers, making hot and cold beverages, operating the POS system
Barista Shift Supervisor
Oliver Brown
02.2022 - Current
- Supervised daily operations of coffee bar, ensuring smooth workflow and high-quality customer service during scheduled shifts.
- Monitored inventory levels and collaborated with suppliers to ensure timely restocking of coffee beans, syrups, and other essential supplies.
- Resolved customer complaints swiftly by actively listening and providing appropriate solutions, fostering positive relationships with regular patrons.
- Assisted weekly staff schedules, optimizing coverage during peak hours to improve service efficiency while managing labor costs effectively.
- Supported the onboarding of new café staff by providing training on daily operations, customer service standards, and POS system use, ensuring a smooth transition into the team.
Education
Bachelor of Commerce (Major in HR) &Psychology - Human Resources
Macquarie University
Sydney, NSW 04.2001 -
Skills
Customer Relationship Development
MS Office Suite
Onboarding Support
Complaint Resolution
Executive Communication
Scheduling Coordination
Timeline
Barista & Front of House Assistant
Lakeside Cafe
03.2023 - Current
Barista Shift Supervisor
Oliver Brown
02.2022 - Current
Bachelor of Commerce (Major in HR) &Psychology - Human Resources
Macquarie University
04.2001 -
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