Simone Shelton
Kembla Grange,NSW
Summary
Reliable and upbeat Jewellery Sales Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Michael Hill Jewellers
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Casual Retail Assistant
Bed Bath N' Table
01.2024 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Boosted store sales by effectively promoting current promotions and upcoming events to customers.
- Maintained a visually appealing store environment with regular merchandise restocking and displays updates.
- Collaborated with the team to achieve daily sales targets and consistently exceed performance expectations.
- Managed cash registers, processed transactions accurately, and balanced end-of-day cash reports for financial accuracy.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Customer Service Representative
Prouds The Jewellers Armidale
06.2008 - 01.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative (2IC)
Prouds The Jewellers
03.2003 - 11.2005
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
Early Childhood Educator
Family Day Care -Self Employed
02.2010 - 01.2011
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Established positive relationships with students and families.
Customer Service Representative (2IC)
Noni B Group
01.2007 - 06.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
Early Childhood Educator
Family Day Care -Self Employed
12.2012 - 12.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Certificate III - Early Childhood Education
TAFE NSW
Crows Nest, NSW07.1997
Skills
- Criminal history check
- First Aid (First Aid)
- Working with Children Check
- Competently run my own business both financially and educationally for 12 years
- Ensured all mandatory regulations were met and exceeded
- Strong time management skills
- Excellent customer relations, interactions and relationship development skills
- Call Management
- Problem-Solving Abilities
- Critical Thinking
- Customer Service
- Customer Relations
- Professional Telephone Demeanor
- Problem Resolution
- Follow-Up Skills
- Complaint Handling
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Michael Hill Jewellers
03.2024 - Current
Casual Retail Assistant
Bed Bath N' Table
01.2024 - Current
Early Childhood Educator
Family Day Care -Self Employed
12.2012 - 12.2023
Early Childhood Educator
Family Day Care -Self Employed
02.2010 - 01.2011
Customer Service Representative
Prouds The Jewellers Armidale
06.2008 - 01.2010
Customer Service Representative (2IC)
Noni B Group
01.2007 - 06.2008
Customer Service Representative (2IC)
Prouds The Jewellers
03.2003 - 11.2005
Certificate III - Early Childhood Education
TAFE NSW
Similar Profiles
Georgia CaseyGeorgia Casey
Store Manager at Michael Hill JewellersStore Manager at Michael Hill Jewellers
Mini DiyagamaMini Diyagama
Business Analyst at Michael Hill JewellersBusiness Analyst at Michael Hill Jewellers
Munira AliMunira Ali
Sales Assistant at Michael Hill JewellersSales Assistant at Michael Hill Jewellers