Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rohan Shyju Thomas

Epping,Australia

Summary

Dependable team member with extensive experience in delivering exceptional customer service in fast-paced environments. Proficient in Microsoft Outlook, Word, and Excel, with strong interpersonal and conflict-resolution skills. Known for building positive relationships and ensuring customer satisfaction through effective handling of concerns. Maintains organized workspaces while supporting team success through collaboration and reliability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Food Assistant

MCG
Richmond, Australia
01.2025 - Current
  • Maintained clean and organized work areas to promote safety and efficiency.
  • Learned required tasks quickly to maximize performance during peak periods.
  • Provided support during coworker absences, holidays, and high-demand times.
  • Followed food safety and hygiene protocols, adhering to HACCP guidelines.

Warehouse Staff

Holly and Ivy
Epping, Australia
01.2023 - Current
  • Unpacked containers and organized incoming stock.
  • Picked and packed wholesale and e-commerce orders accurately.
  • Conducted regular stock takes and maintained inventory records.
  • Performed general warehouse duties to ensure smooth operations.

Service Station Attendant

APCO Epping
Epping, Australia
11.2022 - 09.2025
  • Processed fuel and merchandise transactions with accuracy and efficiency.
  • Provided excellent customer service by quickly resolving customer concerns.
  • Maintained a clean and orderly workstation to ensure safety.
  • Checked customer identification for restricted product sales.
  • Ensured compliance with safety protocols to prevent accidents and injuries.

After School Tutor (Volunteer)

Epping, Australia
01.2021 - 10.2022
  • Planned lessons to strengthen weak subjects and build student skills.
  • Collaborated with students to complete assignments and address learning gaps.
  • Provided homework assistance using structured curriculum and materials.

Team Member

Domino’s
Epping, Australia
01.2021 - 03.2021
  • Maintained clean, organized, and safe work areas to promote efficiency.
  • Learned and completed required tasks quickly to support team performance.
  • Worked scheduled shifts and covered during coworker absences.
  • Implemented food safety and hygiene protocols, adhering to HACCP guidelines.

Education

Bachelor of Engineering - Civil And Infrastructure Engineering (Honours)

Royal Melbourne Institute of Technology
Melbourne, VIC
01.2028

High School Certificate -

Mill Park Secondary College
Mill Park, VIC
11.2022

Skills

  • Cleanliness and organization
  • Patience and empathy
  • Teamwork and collaboration
  • Friendly and outgoing
  • Problem-solving
  • Driving customer satisfaction
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Time management
  • Customer service
  • Calm under pressure
  • Data entry

Certification

Certificate III in Laboratory Skills

Timeline

Retail Food Assistant

MCG
01.2025 - Current

Warehouse Staff

Holly and Ivy
01.2023 - Current

Service Station Attendant

APCO Epping
11.2022 - 09.2025

After School Tutor (Volunteer)

01.2021 - 10.2022

Team Member

Domino’s
01.2021 - 03.2021

Bachelor of Engineering - Civil And Infrastructure Engineering (Honours)

Royal Melbourne Institute of Technology

High School Certificate -

Mill Park Secondary College
Rohan Shyju Thomas