Rohan Shyju Thomas
Epping,Australia
Summary
Dependable team member with extensive experience in delivering exceptional customer service in fast-paced environments. Proficient in Microsoft Outlook, Word, and Excel, with strong interpersonal and conflict-resolution skills. Known for building positive relationships and ensuring customer satisfaction through effective handling of concerns. Maintains organized workspaces while supporting team success through collaboration and reliability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Food Assistant
MCG
Richmond, Australia
01.2025 - Current
- Maintained clean and organized work areas to promote safety and efficiency.
- Learned required tasks quickly to maximize performance during peak periods.
- Provided support during coworker absences, holidays, and high-demand times.
- Followed food safety and hygiene protocols, adhering to HACCP guidelines.
Warehouse Staff
Holly and Ivy
Epping, Australia
01.2023 - Current
- Unpacked containers and organized incoming stock.
- Picked and packed wholesale and e-commerce orders accurately.
- Conducted regular stock takes and maintained inventory records.
- Performed general warehouse duties to ensure smooth operations.
Service Station Attendant
APCO Epping
Epping, Australia
11.2022 - 09.2025
- Processed fuel and merchandise transactions with accuracy and efficiency.
- Provided excellent customer service by quickly resolving customer concerns.
- Maintained a clean and orderly workstation to ensure safety.
- Checked customer identification for restricted product sales.
- Ensured compliance with safety protocols to prevent accidents and injuries.
After School Tutor (Volunteer)
Epping, Australia
01.2021 - 10.2022
- Planned lessons to strengthen weak subjects and build student skills.
- Collaborated with students to complete assignments and address learning gaps.
- Provided homework assistance using structured curriculum and materials.
Team Member
Domino’s
Epping, Australia
01.2021 - 03.2021
- Maintained clean, organized, and safe work areas to promote efficiency.
- Learned and completed required tasks quickly to support team performance.
- Worked scheduled shifts and covered during coworker absences.
- Implemented food safety and hygiene protocols, adhering to HACCP guidelines.
Education
Bachelor of Engineering - Civil And Infrastructure Engineering (Honours)
Royal Melbourne Institute of Technology
Melbourne, VIC01.2028
High School Certificate -
Mill Park Secondary College
Mill Park, VIC11.2022
Skills
- Cleanliness and organization
- Patience and empathy
- Teamwork and collaboration
- Friendly and outgoing
- Problem-solving
- Driving customer satisfaction
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Time management
- Customer service
- Calm under pressure
- Data entry
Certification
Certificate III in Laboratory Skills
Timeline
Retail Food Assistant
MCG
01.2025 - Current
Warehouse Staff
Holly and Ivy
01.2023 - Current
Service Station Attendant
APCO Epping
11.2022 - 09.2025
After School Tutor (Volunteer)
01.2021 - 10.2022
Team Member
Domino’s
01.2021 - 03.2021
Bachelor of Engineering - Civil And Infrastructure Engineering (Honours)
Royal Melbourne Institute of Technology
High School Certificate -
Mill Park Secondary College